Customer Success Architect

3 hours, 17 minutes ago
Full-time
Senior
Customer and Technical Support
Picus Security

Picus Security

Picus Security offers a comprehensive security validation platform that continuously tests and optimizes security controls through automated attack simulations, enabling organizations to proactively identify vulnerabilities and enhance their overall cy...

Professional Services
51-250
Founded 2013
$32M raised

Description

  • Refine and scale customer success processes, including onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
  • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
  • Build executive relationships and support strategic account planning.
  • Lead customer advocacy initiatives, including case studies, reference calls, and customer advisory boards.
  • Represent customer success stories and best practices at events, panels, and webinars.
  • Collaborate with Sales, Product, Support, Channel, Marketing, and Customer Success teams to ensure a seamless customer experience and resolve escalations.
  • Provide customer feedback to inform product enhancements and feature requests.
  • Manage complex customer lifecycles from onboarding through renewal and expansion.
  • Travel within the United States for customer meetings, training sessions, and industry events.

Requirements

  • Bachelor’s degree, or an equivalent combination of education and pre-sales or customer success experience in security, cloud, or network systems.
  • At least 5 years of experience in Sales Engineering or Customer Success.
  • Demonstrated success building executive relationships and driving strategic account planning.
  • Broad experience with risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
  • Understanding of solution architecture and design across on-premises and cloud environments.
  • Experience managing complex customer lifecycles from onboarding through renewal and expansion.
  • Consultative, proactive, and outcome-focused approach.
  • Business acumen and experience collaborating across sales, product, support, and partner teams.
  • Willingness to travel within the United States.

Benefits

  • Global remote-team work environment.
  • Career development opportunities and increasing responsibility in a fast-growing company.
  • Global exposure through collaboration with customers worldwide.
  • Opportunity to shape the growing cybersecurity exposure validation market.

Interested in this position?

Apply directly on the company website

Apply Now

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