Trial Experience Team Lead

3 hours, 3 minutes ago
Full-time
Lead
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Provide daily leadership, coaching, and development for Trial Experience Specialists.
  • Serve as the primary escalation contact for management inquiries and complex customer issues.
  • Facilitate new-hire and ongoing training with team leads and managers.
  • Monitor team and department health and contribute to strategic team development.
  • Track and report individual and team performance metrics and provide improvement feedback.
  • Identify process redesign opportunities to improve service quality.
  • Resolve advanced customer requests promptly and maintain accurate documentation.
  • Foster collaboration and effective teamwork.
  • Take on additional responsibilities as business needs evolve.

Requirements

  • Bachelor’s degree or equivalent SaaS experience preferred.
  • Prior SaaS sales experience, including management of the full sales cycle.
  • Experience leading fast-paced, results-driven customer-facing teams in SaaS or product-led growth environments preferred.
  • Demonstrated coaching, mentoring, and people-development abilities.
  • Strong technical aptitude and ability to learn and apply new technologies.
  • Strong communication, collaboration, time-management, prioritization, and organizational skills.
  • Ability to build and maintain effective relationships with customers and internal teams.
  • Experience with problem-solving and conflict management preferred.
  • Working knowledge of social media management and advertising, website or funnel building, and SEO.
  • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.
  • CRM systems experience or ability to learn CRM tools preferred.
  • Ability to work on camera during all customer and team interactions.

Benefits

  • Annual salary range of $58,000–$70,000.
  • Remote-first work environment.
  • Inclusive workplace committed to diversity and equal employment opportunity.
  • Reasonable accommodations available for individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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