Solutions Specialist - AI Workforce

4 weeks ago
Full-time
Junior
Artificial Intelligence and Machine Learning
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990

Description

  • Lead strategic customer engagement to define an AI workforce vision using Microsoft 365 Copilot, Copilot Studio, and agent-based solutions.
  • Translate business challenges into AI opportunities across automation, Copilot adoption, and agentic use cases.
  • Act as the strategic lead across discovery, planning, and delivery to align solutions with business outcomes.
  • Partner with delivery teams and customers to drive adoption, capture insights, and optimise AI solutions.
  • Define, quantify, and communicate ROI, productivity gains, and business value using engagement data.
  • Lead pre-sales activities such as workshops, executive briefings, events, and product demonstrations.
  • Support pipeline growth and opportunity shaping through customer engagement and solution positioning.
  • Build relationships with Microsoft and internal teams to align strategy and co-sell activity.
  • Enable internal teams and customers through knowledge sharing, account mapping, and expansion into broader AI, automation, and governance opportunities.

Requirements

  • Microsoft 365 experience, including core workloads and emerging Copilot capabilities.
  • Experience in a customer-facing or sales-focused role within an IT reseller, MSP, or channel partner environment.
  • Strong presentation, public speaking, and customer demo delivery skills.
  • Confidence running workshops, briefings, and live product demonstrations.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Commercial awareness with experience identifying opportunities and supporting solution positioning.
  • Interest in AI and emerging technologies, with a desire to develop knowledge in Copilot, automation, and agent-based solutions.
  • Strong problem-solving skills with the ability to link business challenges to technology-led outcomes.
  • Collaborative mindset with experience working alongside sales, pre-sales, and delivery teams.
  • BPSS clearance is required as a condition of employment.

Benefits

  • Flexible working, including the option to work remotely in the UK with regular visits to the HQ and customers.
  • Structured learning pathways, funded industry certifications, and mentoring.
  • Mental health support and a workplace that takes wellbeing seriously.
  • Active employee networks and a leadership team that listens.
  • A strong culture of trust, belonging, equity, and inclusion.
  • Opportunity to work on meaningful public sector projects that support essential services.
  • Exposure to strategic partnerships with leading technology providers.

Interested in this position?

Apply directly on the company website

Apply Now

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