Senior Microsoft Licensing Specialist

28 minutes ago
Full-time
Senior
Customer and Technical Support
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990

Description

  • Act as a trusted Microsoft licensing advisor for public sector customers.
  • Provide guidance on Microsoft licensing models, product entitlements, and programme requirements.
  • Support customers with licensing decisions aligned to organisational goals, digital transformation plans, and budget constraints.
  • Deliver customer-facing licensing consultations, workshops, and renewal discussions.
  • Interpret and simplify complex licensing requirements for technical and non-technical stakeholders.
  • Provide responsive, accurate, and proactive licensing support to deliver a strong customer experience.
  • Maintain up-to-date knowledge of Microsoft licensing programmes, products, and policies.
  • Contribute to process improvements that increase operational efficiency, accuracy, and customer outcomes.
  • Manage escalations effectively and ensure adherence to company processes and procedures.

Requirements

  • Proven experience in Microsoft licensing and licensing programmes.
  • Strong understanding of licensing compliance, renewals, entitlement reviews, and optimisation.
  • Experience supporting public sector customers.
  • Ability to interpret complex licensing requirements and provide commercial guidance.
  • Excellent communication, customer engagement, and stakeholder management skills.
  • Highly organised with strong attention to detail and the ability to manage multiple priorities.
  • Customer-focused, consultative, and solution-oriented approach.
  • Commercially astute, proactive, and self-motivated.
  • Strong team player with excellent relationship-building skills.
  • Committed to continuous professional development and maintaining licensing expertise.
  • Flexible and adaptable, with a willingness to travel when required.
  • Able to undertake and pass a BPSS check.
  • Remote working available with occasional visits to the HQ in Pocklington (YO42) and to customers.

Benefits

  • Remote working with occasional HQ and customer visits.
  • A culture built on trust and belonging.
  • Structured learning pathways, funded industry certifications, and mentoring.
  • Mental health support, flexible working, and active employee networks.
  • Commitment to equity and inclusion.
  • Work that supports essential public sector services across the UK.
  • Opportunity to work alongside experts and leading technology providers.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Specialist

Carta 1K-5K Capital Markets

Carta is hiring an Associate Account Specialist to manage scaled customer inquiries, renewals, and escalations for its fund administration platform.

JIRA Salesforce
43 minutes ago

Registered Nurse, Care Manager

Salvo Health 11-50 Health Care Providers & Services

Salvo Health is hiring a Registered Nurse to deliver app-based chronic care support for patients with gut health and metabolic conditions through a coordinated, tech-enabled care team.

43 minutes ago

Contract Renewal Specialist

Sonatype 51-250 Internet Software & Services

Sonatype is hiring a Renewal Specialist to manage software subscription renewals and expansions for its open-source software supply chain security business.

CRM Maven Salesforce
43 minutes ago

Senior Customer Reliability Engineer

Sysdig 251-1K IT Services

Sysdig is seeking a Customer Reliability technical support senior member to help resolve customer issues and support cloud security operations for its cloud-native application security platform.

AWS Azure Bash Cassandra Elasticsearch GCP Kafka Kubernetes Linux Oracle PostgreSQL Python
1 hour, 13 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers