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Senior Customer Reliability Engineer

2 weeks, 6 days ago
Spain
Full-time
Senior
Customer Success
DevOps and Infrastructure
AWS Azure Bash Cassandra Elasticsearch GCP Kafka Kubernetes Linux Oracle PostgreSQL Python
Apply Now
Sysdig

Sysdig

Sysdig provides advanced security solutions for containers, Kubernetes, and cloud environments, enabling organizations to gain visibility and context through runtime insights to proactively prevent cyber attacks.

IT Services
251-1K
Founded 2013
$730M raised
View All Jobs 15

Description

  • Provide senior-level technical support for customer issues as part of the technical support team.
  • Work with development engineering to track escalations, bugs, and feature requests.
  • Develop troubleshooting sessions, trainings, and guides for internal CRE team members.
  • Create, review, and maintain internal knowledge base articles.
  • Triage and document bugs and enhancement requests through field reports and reproduction.
  • Coordinate with Escalation Management on high-touch, high-priority accounts.
  • Participate in the on-call rotation.

Requirements

  • 5+ years of experience as a senior technical support or escalation resource in enterprise environments.
  • Experience in container management, cloud management, or cloud security is required.
  • Master-level Kubernetes and Linux experience.
  • Working knowledge of Bash, Shell, or Python scripting.
  • Working knowledge of AWS, Azure, or GCP.
  • Nice to have: knowledge of Oracle Cloud and IBM Cloud.
  • Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
  • Experience using or integrating with systems management technologies.
  • Hands-on experience with PaaS tools or other cloud management software.
  • Experience in application integration.
  • Experience balancing multiple challenges simultaneously.
  • Ability to write and communicate in English and French.

Benefits

  • Extra days off to prioritize well-being.
  • Mental health support for you and your family through the Modern Health app.
  • Great compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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