IT Support Technician

36 minutes ago
Full-time
Junior
DevOps and Infrastructure
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Provide Level 1 technical support through ticketing systems, phone calls, and remote sessions.
  • Troubleshoot and resolve issues across Microsoft 365, Intune, Windows and macOS devices, networking, Active Directory, virtualization, and Google Workspace.
  • Support collaboration platforms including Microsoft Teams, Zoom, and Slack.
  • Manage user onboarding and offboarding, including MFA and Conditional Access setup and device enrollment.
  • Monitor alerts and system health using Intune, Microsoft Defender, and UniFi dashboards.
  • Apply patches and updates through Intune and Windows Update for Business.
  • Maintain device and network security alignment with CIS benchmarks and applicable compliance frameworks.
  • Document incidents, resolutions, preventive actions, and customer environments in internal systems and Hudu.
  • Support backup and disaster recovery operations using Veeam and Acronis.
  • Create internal knowledge base articles for recurring issues and solutions.

Requirements

  • Hands-on experience with Microsoft 365 administration and troubleshooting.
  • Hands-on experience with Microsoft Intune and Endpoint Manager.
  • Experience supporting Windows 10/11 and macOS.
  • Experience with UniFi network devices and VPN configurations.
  • Experience with ticketing systems and remote monitoring tools.
  • Experience with Active Directory, Windows Server, and virtualization platforms such as Hyper-V or VMware.
  • Experience with Google Workspace administration.
  • Strong diagnostic and communication skills with the ability to explain technical issues in plain language.
  • Customer-facing experience with a customer-first attitude and commitment to SLAs and service excellence.
  • Reliability, professionalism, and integrity when handling sensitive information.
  • Preferred certifications include CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft 365 Certified: Modern Desktop Administrator.
  • Preferred experience in an MSP environment and exposure to HIPAA, CMMC Level 2, or FedRAMP Moderate compliance frameworks.

Benefits

  • HMO coverage with 1 free dependent upon hire.
  • Life insurance provided.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Company-provided laptop.
  • Work-from-home, night shift schedule.
  • PHP 44,500 all-in compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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