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Intake Administrative Coordinator - Healthcare

3 hours, 37 minutes ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
HIPAA
Apply Now
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009
View All Jobs 13

Description

  • Manage the full client intake process by answering inquiries, assessing needs, explaining services and policies, and matching new clients with the appropriate therapist.
  • Schedule, reschedule, and confirm appointments for all therapists while monitoring cancellations and no-shows and following up promptly.
  • Send intake paperwork, track timely completion, and maintain accurate client records in the EMR system (SimplePractice).
  • Handle inbound calls and messages with empathy and clarity, including sensitive conversations and objection handling.
  • Track client and operational data in Google Sheets/Excel and maintain dashboards and tracking tools.
  • Support billing inquiries, referrals, and communication between clients and therapists.
  • Assist with marketing administration, including social media and email campaigns.
  • Uphold confidentiality and HIPAA compliance at all times.

Requirements

  • Fluent in English with excellent written and verbal communication skills.
  • Proficient in Google Sheets/Excel and able to maintain structured data and reports.
  • Highly tech-literate and comfortable using EMR systems, scheduling tools, and digital communication platforms.
  • Minimum 2 years of administrative or coordination experience in a professional or healthcare environment.
  • Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced setting.
  • Empathetic, composed, and professional in all client interactions.
  • Experience in a mental health or therapy practice environment is preferred.
  • Familiarity with SimplePractice or other EMR software is preferred.
  • Background in marketing coordination or social media management is preferred.
  • Alignment with the client’s values: Full Cup First, Humble Confidence, Cultivates Community, Commitment to Connection, and Trust is preferred.

Benefits

  • HMO coverage with 1 free dependent upon hire.
  • Life insurance provided.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Laptop provided by the company.
  • Day shift work-from-home setup.
  • Php 28,000 - 36,500 all-in compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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