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Home Care Staffing Scheduling Coordinator

1 week, 4 days ago
Philippines
Full-time
Mid Level
Operations Specialist
Customer and Technical Support
Apply Now
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009
View All Jobs 7

Description

  • Fill open caregiver shifts based on client needs, caregiver availability, and service requirements.
  • Manage same-day call-offs and urgent schedule changes.
  • Coordinate with care managers on client needs, staffing priorities, and continuity of care.
  • Communicate scheduling updates and concerns with caregivers, clients, seniors, and family members.
  • Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions.
  • Maintain accurate schedule records, updates, and shift handoffs.
  • Develop familiarity with caregiver strengths, limitations, and suitability for specific client cases.
  • Escalate urgent staffing issues, call-offs, and service risks to supervisors or designated client contacts.
  • Support smooth shift transitions by communicating relevant updates to the next shift.
  • Contribute to schedule stability, coverage planning, and overall service quality.

Requirements

  • 3+ years of experience in scheduling, dispatch, workforce coordination, staffing, or a similar operations role.
  • Strong verbal and written English communication skills.
  • Ability to manage multiple moving parts in a fast-paced, service-driven environment.
  • Strong judgment and decision-making under pressure.
  • Professional communication skills for interacting with clients, family members, and internal team members.
  • Comfort with handling urgent staffing issues, call-offs, and last-minute changes.
  • Strong organizational skills and attention to detail.
  • Ability to work weekends as part of a full-time schedule.
  • Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch is preferred.
  • Experience in logistics dispatch or similar real-time coordination roles is preferred.
  • Experience using WellSky or comparable scheduling or workforce systems is preferred.
  • Bachelor’s degree is preferred but not required.
  • Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education.

Benefits

  • HMO with 1 free dependent upon hire.
  • Life insurance.
  • 20 PTO credits annually.
  • VL and SL cash conversion.
  • Annual performance-based merit increases and employee recognition.
  • Career growth and learning opportunities.
  • Night differential.
  • Work from home.
  • Php 40,000 - 44,500 all in compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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