Operations Manager

2 months ago
Full-time
Mid Level
Operations
PGTEK

PGTEK

PGTEK is a global IT infrastructure firm specializing in cloud, HPC, HCI, automation, cyber security, and energy services. With a strong focus on national defense, PGTEK delivers critical enterprise solutions for federal agencies and the military.

Internet Software & Services
51-250
Founded 2002

Description

  • Manage incoming deployment requests and work orders from intake through completion.
  • Build, track, and maintain projects in Wrike using established templates and unique project identifiers.
  • Capture and verify critical project details, including customer information, locations, SKUs, quantities, timelines, amounts, and revenue periods.
  • Assign field consultants using Resource Guru based on skills, availability, project scope, and location.
  • Calculate project adjustments such as mileage, after-hours, and weekend factors.
  • Coordinate deployment logistics, including pre-deployment calls, travel arrangements, and readiness requirements.
  • Monitor project progress and resolve scheduling, delivery, and operational issues proactively.
  • Ensure completed work orders are properly closed and transition projects to invoicing with accurate supporting documentation.
  • Reconcile time and cost center information in Paylocity and maintain accurate financial and project records.
  • Partner with customers, technology partners, finance, staffing/HR, and delivery teams to support reporting, forecasting, and process improvement.

Requirements

  • 4+ years of experience managing operations, service delivery, or projects, including people and/or program management.
  • Experience in IT services, technology deployments, field services, or a partner/channel environment preferred.
  • Proven ability to manage a high volume of concurrent projects with strong organization, accuracy, and follow-through.
  • Experience using work-management or PSA platforms such as Wrike or similar tools.
  • Experience using resource scheduling tools such as Resource Guru or similar tools.
  • Comfort working within vendor and partner portals.
  • Experience with enterprise service delivery systems, SAP Fieldglass, SAP Ariba, or similar platforms is a plus.
  • Excellent written and verbal communication skills with a proactive approach to follow-up.
  • Self-directed, dependable, and comfortable working in a fast-paced environment.
  • Background in technology deployment or field-service operations, invoicing, cost centers, revenue operations, or public-sector/federal contracting is nice to have.

Benefits

  • Full-time salaried position with compensation of $80,000–$90,000 per year, commensurate with experience.
  • Fully remote role within the United States.
  • Comprehensive PPO medical coverage with an HSA option.
  • Vision coverage and dental insurance, with the base dental plan paid for by PGTEK.
  • Life insurance, short- and long-term disability, and critical illness insurance with premiums covered.
  • Matching 401(k) plan.
  • Employee Assistance Program at no cost to employees.
  • Generous PTO and paid holidays.
  • Education Assistance Program available after 12 months of employment.

Interested in this position?

Apply directly on the company website

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