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Phones Implementation Specialist, Contract

2 weeks, 6 days ago
Mexico, Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Honduras, Uruguay
Contract
Mid Level
Implementation Engineer
Project and Program Management
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 12

Description

  • Support and troubleshoot PetDesk’s VoIP phone systems for clients via Zoom, phone, and email.
  • Provide high-quality customer service to ensure customer satisfaction and timely issue resolution.
  • Handle incoming and outgoing support calls and escalate technical issues when necessary.
  • Analyze and translate complex technical requirements into actionable tasks and implementation steps.
  • Independently lead and manage multiple projects and priorities simultaneously.
  • Collaborate with clients, project managers, and cross-functional teams to coordinate implementations and support.
  • Review, analyze, and report trends on common system issues to inform product and support improvements.
  • Provide coverage for customers Monday through Friday across North America.

Requirements

  • Fluency in written and spoken English required; submit resume in English.
  • This is a 100% remote contractor role based in Mexico, El Salvador, Guatemala, Honduras, Uruguay, Colombia, Brazil, Chile, or Argentina.
  • 6-month contract to start, with possibility of extension.
  • Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and a dedicated workstation.
  • Strong customer service skills and professional, articulate communication.
  • Proven ability to multitask, prioritize, and manage time effectively.
  • Experience handling incoming and outgoing support calls and performing technical troubleshooting.
  • Strong conflict resolution skills and ability to empathize with customers.
  • Analytical thinking with the ability to dissect complex technical issues and drive resolution.

Benefits

  • Compensation: $1,200 per month.
  • 100% remote work (contractor) based in eligible Latin American countries.
  • Initial 6-month contract with the possibility of extension.
  • Opportunity to work with a large pet healthcare ecosystem supporting 10,000+ clinics and millions of pet owners.
  • Work that interfaces with North American customers and cross-functional product/project teams.

Interested in this position?

Apply directly on the company website

Apply Now

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