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Implementation Project Manager (French Required | German a Plus)

3 hours, 52 minutes ago
United States
Full-time
Mid Level
Implementation Consultant
Project and Program Management
CRM Salesforce
Apply Now
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-250
Founded 2013
$16M raised
View All Jobs 8

Description

  • Own end-to-end implementation projects from kickoff and requirements gathering through configuration, go-live, and early adoption.
  • Conduct customer training sessions on PetDesk’s software features and functionality.
  • Assess each customer’s unique requirements and challenges, then analyze backend results to guide problem-solving and responses.
  • Build strong customer relationships by providing support, guidance, and change management throughout implementation.
  • Identify and resolve technical issues during implementation in collaboration with internal teams.
  • Maintain accurate CRM documentation of customer interactions, implementation details, and configurations.
  • Generate reports and provide internal stakeholders with insights on implementation progress, challenges, and successes.
  • Manage approximately 30–40 concurrent implementation projects while coordinating customer communications, milestones, and 3–4 meetings per day.
  • Partner with Sales, Product Support, and Customer Success to ensure timely issue resolution and customer satisfaction.

Requirements

  • 3–5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field.
  • Primary customer communications experience over the phone or in virtual meetings.
  • Ability to learn and understand software applications quickly.
  • Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous.
  • Excellent verbal and written communication skills with the ability to explain complex concepts to technical and non-technical audiences.
  • Professional fluency in both English and French, written and spoken, is required.
  • Professional fluency in German is a plus.
  • Strong interpersonal skills with the ability to build rapport and trust with customers.
  • Strong analytical and problem-solving abilities to identify and resolve customer issues effectively.
  • Ability to collaborate effectively with cross-functional teams, including Sales, Product, and Customer Support.
  • Ability to self-manage priorities and balance multiple projects in a task-driven workflow.
  • Experience with Salesforce, Zendesk, or similar software.
  • Experience working for a veterinary SaaS company or partnering closely with veterinary clinics or the broader pet care industry is a plus.
  • Must be comfortable working primarily Eastern Time Zone business hours.

Benefits

  • Medical coverage for employees and dependents, with 80–90% covered by the employer.
  • Employer HSA contribution with HDHP.
  • 401(k) match up to 3.5%.
  • Dependent Care Flexible Spending Account (FSA).
  • Dental and vision coverage available.
  • Basic Life and AD&D insurance, plus short- and long-term disability coverage.
  • 12 paid annual holidays.
  • Paid parental leave.
  • Pawternity leave, financial pet adoption support, and subsidized pet insurance.
  • $250 annual stipend for learning and development.

Interested in this position?

Apply directly on the company website

Apply Now

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