Customer Success Manager (Eastern Europe, Central Asia)

8 hours, 32 minutes ago
Full-time
Junior
Customer and Technical Support
Creatio

Creatio

Creatio offers a comprehensive low-code platform designed to automate industry workflows and customer relationship management (CRM), featuring a suite of tools that includes sales force automation, marketing automation, and help desk software.

Internet Software & Services
501-1000
Founded 2013
$68M raised

Description

  • Build and maintain long-term relationships with Corporate and SMB customers in Eastern Europe and Central Asia.
  • Serve as a trusted advisor to account stakeholders, including C-level executives.
  • Manage customer portfolios through regular meetings with customers and their implementation partners.
  • Audit implementation delivery processes and identify early risks affecting launches or delivery outcomes.
  • Guide customers on product use, value realization, and achieving strong return on investment.
  • Drive customer retention, cross-sell, and upsell opportunities.

Requirements

  • 2+ years of experience working with customers in Eastern Europe.
  • Upper-Intermediate English proficiency.
  • Experience with CRM, ERP, core systems, low-code/no-code solutions, or other corporate software.
  • Experience managing customer portfolios and engaging assigned integrator partners.
  • Experience managing or overseeing software implementations, customizations, or in-depth product demonstrations.
  • Strong customer-focused communication and presentation skills.
  • Commercial acumen, including negotiation and renewal management.
  • Excellent time-management and efficiency skills.

Benefits

  • Clear career paths, mentorship, and continuous learning opportunities.
  • Flexible work arrangements that support work-life well-being.
  • Competitive compensation and benefits, varying by country of residence and employment type.
  • Recognition for achievements and opportunities to contribute ideas from day one.
  • A culture focused on innovation, modern technologies, and bold thinking.

Interested in this position?

Apply directly on the company website

Apply Now

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