Billing Support Associate - US Remote

2 hours, 16 minutes ago
Full-time
Entry Level
Customer and Technical Support
PerfectServe

PerfectServe

PerfectServe provides a comprehensive and secure care team collaboration platform designed to optimize provider scheduling and streamline clinical communication, thereby enhancing patient care and ensuring HIPAA compliance.

Internet Software & Services
251-1K
Founded 2000
$33M raised

Description

  • Manage customer billing inquiries with professionalism, empathy, and problem-solving focus.
  • Process account updates, adjustments, and billing changes across multiple systems accurately.
  • Research and resolve billing discrepancies by identifying root causes and coordinating with internal teams as needed.
  • Navigate multiple platforms and tools to review account data, verify information, and provide timely updates.
  • Respond to support tickets and customer questions through communication channels in a clear, helpful manner.
  • Maintain organized records of customer interactions and issue resolutions.

Requirements

  • 1+ years of customer service experience or a related background.
  • Tech-savvy with the ability to learn and navigate multiple systems efficiently.
  • Strong multitasking skills and comfort working across multiple platforms.
  • Attention to detail and a mindset focused on identifying root causes and resolving issues.
  • Highly customer-service oriented and committed to creating positive experiences.
  • Highly organized and reliable in managing tasks and deadlines.
  • Experience with Microsoft Dynamics GP or NetSuite preferred.
  • Associate degree or higher preferred.
  • Experience with SaaS billing processes preferred.
  • Familiarity with Salesforce navigation preferred.
  • Experience with Zendesk ticket management preferred.
  • Strong written and verbal communication skills.
  • Experience supporting billing or account-related work is ideal.

Benefits

  • Remote-first work environment.
  • Health, dental, vision, life, and disability insurance options available on day one.
  • 401(k) with company match and immediate vesting.
  • 17 company holidays, 2 floating holidays, and a competitive paid time off policy.
  • Internal advancement opportunities.
  • Salary range of $45,000-$55,000 USD per year.

Interested in this position?

Apply directly on the company website

Apply Now

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