Student Success Manager (Executive Learners)

2 days, 15 hours ago
Full-time
Senior
Customer and Technical Support

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Act as the primary point of contact for learners from onboarding through course completion.
  • Conduct one-to-one and group learner support sessions across multiple time zones.
  • Guide learners in structuring study plans and managing progress toward completion.
  • Identify and address learning or engagement challenges early with practical solutions.
  • Maintain clear and responsive communication via email, chat, and video calls.
  • Collaborate with facilitators, mentors, and career coaches to support learner goals.
  • Monitor learner performance and engagement using tracking tools and reports.
  • Collect and analyse learner feedback to recommend process improvements.
  • Provide alumni support and help foster a sense of community among past participants.

Requirements

  • Relevant bachelor’s degree or equivalent experience.
  • Minimum of 5 years’ experience in student support, customer success, or learner engagement within education or training environments.
  • Demonstrated ability to build rapport and communicate effectively with diverse learner groups.
  • Strong organisational and administrative skills with attention to detail.
  • Experience facilitating online sessions or coaching learners (preferred).
  • Familiarity with digital education platforms and online learning environments.
  • Empathetic, proactive, and able to handle sensitive information with professionalism.
  • Strong sense of accountability and ownership of learner outcomes.

Benefits

  • Fully remote role with a flexible working environment.
  • Collaborative, people-centred performance culture.
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector.
  • Professional growth within a purpose-driven Employer Group.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Career Placement Coach

Sizanid Staffing Staffing & Recruiting

Sizanid Staffing is hiring a Career Success & Placement Coach to guide jobseekers from training through job readiness and placement across its staffing and recruiting pipeline.

5 hours, 46 minutes ago

Academic Advisor

Sizanid Staffing Staffing & Recruiting

An Education Tech startup in the USA is hiring an Academic Advisor to guide students through academic planning, course selection, and career pathways while supporting retention and graduation goals.

15 hours, 58 minutes ago

Licensed Professional Counselor (LPC)

Gotham Enterprises 51-250 Professional Services

Licensed Professional Counselor (LPC) for a full-time remote telehealth role with an Arkansas-based practice focused on delivering therapy, setting treatment goals, and supporting clients’ mental health and daily functioning.

1 day, 19 hours ago

Licensed Professional Counselor (LPC)

Gotham Enterprises 51-250 Professional Services

Licensed Professional Counselor (LPC) needed for a full-time remote telehealth role with an Arkansas-based provider delivering virtual mental health support to clients.

2 days, 12 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers