Student Success Manager (4-month Maternity Cover Contract)

2 weeks, 6 days ago
Contract
Mid Level
Customer and Technical Support

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Act as the primary point of contact for learners from onboarding through course completion.
  • Conduct 1:1 and group learner support sessions across multiple time zones.
  • Guide learners in structuring study plans and managing progress toward completion.
  • Identify and address learning or engagement challenges early and provide practical solutions.
  • Maintain clear and responsive communication via email, chat, and video calls.
  • Collaborate with facilitators, mentors, and career coaches to support learner goals.
  • Monitor learner performance and engagement using tracking tools and reports.
  • Collect and analyse learner feedback to recommend process improvements.
  • Provide alumni support and help foster a sense of community among past participants.

Requirements

  • Relevant bachelor’s degree or equivalent experience.
  • Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments.
  • Ability to build rapport and communicate effectively with diverse learner groups.
  • Strong organisational and administrative skills with attention to detail.
  • Experience facilitating online sessions or coaching learners (preferred).
  • Familiarity with digital education platforms and online learning environments.
  • Empathetic, proactive, and able to handle sensitive information with professionalism.
  • Strong sense of accountability and ownership of learner outcomes.

Benefits

  • Fully remote role with a flexible working environment.
  • Collaborative, people-centred performance culture.
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector.
  • Professional growth within a purpose-driven Employer Group.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Student Success Coach

Accel Schools 251-1K Education Services

Founders Classical Academy Online, part of the ResponsiveEd family of schools, is hiring a Texas-based student support and academic advising professional to help online students and families with onboarding, course planning, progress monitoring, and in-person testing and event support.

19 hours, 29 minutes ago

Nutrition Educator-Remote (Licensed Registered Dietician)

Mom's Meals 251-1K Family Services

Mom’s Meals is hiring a Nutrition Educator to provide telephonic nutrition guidance for members and patients managing chronic conditions as part of a chronic care meals program.

20 hours, 29 minutes ago

LPC Fully Licensed- Counseling Compact

Oshi Health 51-250 Health Care Providers & Services

Oshi Health is hiring a fully licensed LPC Behavioral Health Provider to deliver GI-focused clinical care to adult patients within a remote, multidisciplinary virtual digestive health practice.

5 days, 20 hours ago

Senior Academic Advisor

Inspira Education 11-50 Diversified Consumer Services

Inspira Education Group is hiring a Senior Academic Advisor to drive inbound sales, guide families through admissions decisions, and help scale a mission-driven education services business.

CRM
1 week ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers