Learner Experience Manager (Australia)

2 months ago
Full-time
Mid Level
Customer and Technical Support

peopleworth

peopleworth describes itself as an HR and business-operations consultancy for small and medium-sized businesses. Services listed include HR, payroll, cybersecurity, business operations, mental health services, counselling/coaching, people & performance culture, and AI/automation enablement. They also say they support policy development, employee lifecycle support, compliance, and operational planning.

Human Resources Services
1-10

Description

  • Act as the primary point of contact for learners from onboarding through course completion.
  • Conduct one-to-one and group learner support sessions across multiple time zones.
  • Guide learners in structuring study plans and managing progress toward completion.
  • Identify and address learning or engagement challenges early and provide practical solutions.
  • Maintain clear and responsive communication via email, chat, and video calls.
  • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met.
  • Monitor learner performance and engagement using tracking tools and reports.
  • Collect and analyse learner feedback to recommend process improvements.
  • Provide alumni support and help foster a sense of community among past participants.

Requirements

  • Relevant bachelor’s degree or equivalent experience.
  • Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments.
  • Demonstrated ability to build rapport and communicate effectively with diverse learner groups.
  • Strong organisational and administrative skills with attention to detail.
  • Experience facilitating online sessions or coaching learners preferred.
  • Familiarity with digital education platforms and online learning environments.
  • Empathetic, proactive, and able to handle sensitive information with professionalism.
  • Strong sense of accountability and ownership of learner outcomes.

Benefits

  • Fully remote role with a flexible working environment.
  • Collaborative, people-centred performance culture.
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector.
  • Professional growth within a purpose-driven Employer Group.

Interested in this position?

Apply directly on the company website

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