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Product Operations Manager

2 months, 2 weeks ago
Anywhere
Full-time
Lead
Program Manager
Product Management
Confluence JIRA Mixpanel
Apply Now
PeopleGrove

PeopleGrove

PeopleGrove provides a comprehensive Career Access Platform that facilitates mentorship, networking, and job connections for prospective students, enrolled students, and alumni in higher education, ensuring equitable access to career opportunities for ...

Diversified Consumer Services
51-250
Founded 2015
View All Jobs 15

Description

  • Own the end-to-end release process, including the release calendar, release notes, stakeholder communications, and enforcement.
  • Ensure internal readiness across Customer Success, Support, and Sales before releases ship.
  • Define and maintain the standard for what it means to be ready to release, and build scalable processes from the ground up.
  • Coordinate and run monthly New & Next meetings to review current and upcoming releases.
  • Manage bi-weekly product releases, including release lock meetings and stakeholder communications.
  • Coordinate release note production across product managers and ensure consistent quality.
  • Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing during each release cycle.
  • Own cross-functional working rhythms such as release meetings, RACI maintenance, and process documentation.
  • Manage GTM logistics for large releases, including pre-launch cross-functional working groups and release-tier-specific materials.
  • Establish and maintain processes, templates, and tools that help the product team operate consistently and effectively.
  • Own Jira hygiene, sprint health, reporting cadence, and quarterly planning rhythms.
  • Maintain roadmap boards, identify outdated or inconsistent tickets, escalate risks and missed deadlines, and run quarterly roadmap planning sessions.
  • Build and maintain reporting infrastructure and product health dashboards to track product quality, delivery, and outcomes.
  • Define and track key product health metrics in partnership with Engineering and Analytics.
  • Review Mixpanel events, standardize naming conventions, and improve querying consistency.

Requirements

  • 5–8+ years of experience in product operations, program management, or a senior product role at a B2B SaaS company.
  • Experience building or significantly improving a release process in a cross-functional environment.
  • Strong ability to hold people accountable across teams while maintaining strong working relationships.
  • Strong working knowledge of Jira, Confluence, and similar B2B SaaS tools.
  • Genuine interest in improving systems and team effectiveness rather than owning a product roadmap.
  • Experience standing up a Product Ops function from scratch is a strong differentiator.
  • Experience operating at or alongside Director level with cross-company scope is a strong differentiator.
  • Familiarity with higher education, edtech, or similarly mission-driven SaaS environments is a strong differentiator.
  • Comfort with internal-to-external handoffs and cross-functional GTM coordination.
  • Ability to review Mixpanel events and support data standardization and dashboarding.

Benefits

  • Remote-first work environment.
  • Full-time remote role.
  • High-visibility role with direct impact on Sales trust, Customer Success readiness, and product team effectiveness.
  • Opportunity to build a Product Operations function from the ground up.
  • Work at a mission-driven B2B SaaS company focused on higher education outcomes.
  • Direct reporting line to the VP of Product.

Interested in this position?

Apply directly on the company website

Apply Now

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