Trainer Manager - Webinar

2 months, 1 week ago
Full-time
Lead
Customer and Technical Support
Pennylane

Pennylane

Pennylane offers an all-in-one financial management and accounting platform designed for business leaders and their accountants, enabling them to efficiently manage their finances and accounting in one place while focusing on their core business activi...

Diversified Financial Services
251-1K
Founded 2020
$97M raised

Description

  • Recruit, brief, supervise, and coordinate external training consultants.
  • Define quality standards and run regular sync meetings with consultants.
  • Design, maintain, and expand the training catalog for accounting-firm partners.
  • Identify partner training needs with Partner Success teams and create new training content.
  • Deliver public and private webinars and training sessions for partner firms.
  • Adapt training content to the audience’s level of expertise and provide strong pedagogical support.
  • Collect post-training feedback, analyze satisfaction results, and implement corrective actions.
  • Harmonize training practices across consultants to ensure consistent quality.
  • Maintain up-to-date product expertise and validate training content with product and Partner Success stakeholders.

Requirements

  • Strong, in-depth knowledge of Pennylane and its advanced use cases.
  • Deep understanding of the accounting-firm partner ecosystem, workflows, and business challenges.
  • Ability to anticipate future partner needs and adapt the training offer accordingly.
  • Confirmed teaching or facilitation skills for explaining complex technical topics to different expertise levels.
  • Comfort using video-conferencing and remote training tools.
  • Experience managing and coordinating external training providers or pedagogical consultants.
  • Ability to collaborate across Partner Success and other internal teams.
  • English proficiency is required and will be assessed during the process.
  • Comfort working in a fast-changing environment and prioritizing high-business-impact actions.

Benefits

  • Private health insurance with Alan Blue and Alan Mind.
  • Meal vouchers via Swile.
  • 6 to 12 additional RTT days on top of 5 weeks of paid vacation.
  • English learning support through Busuu.
  • Monthly remote-work/coworking budget.
  • BSPCE equity package.
  • Access to Gymlib fitness and wellness offerings across France.
  • Company Mac and regular in-person/remote team events, including Tech Days and an annual seminar.

Interested in this position?

Apply directly on the company website

Apply Now

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