Associate Investigator, Trust and Safety

2 months, 1 week ago
Full-time
Junior
Customer and Technical Support
Peerspace

Peerspace

Peerspace operates an online marketplace that connects individuals and businesses with unique and inspiring venues for events, meetings, and film shoots, facilitating short-term rentals of over 40,000 distinctive spaces.

Real Estate
11-50
Founded 2014
$35M raised

Description

  • Manage high volumes of inquiries in Intercom and communicate clearly and professionally with users.
  • Review sign-up, login, and transaction fraud triggers and block fraudulent platform behavior.
  • Conduct investigations to detect suspicious activity, including identity and payment verification sessions.
  • Review user content for compliance with community guidelines and Terms of Service.
  • Process and manage global data deletion requests.
  • Research and document complex chargeback disputes.
  • Look for opportunities to improve internal processes and workflows.
  • Help maintain marketplace integrity and trust across the platform.

Requirements

  • 1-2 years of experience in Trust & Safety, Risk Operations, or Customer Support.
  • Strong analytical skills and the ability to investigate evolving fraud trends.
  • High emotional resilience and adaptability in a fast-changing operational environment.
  • Exceptional written communication skills with a focus on objectivity and clarity.
  • Ability to maintain a high degree of confidentiality.
  • Passion for helping make the internet a safer, more trustworthy place.
  • Energized by investigating issues and working collaboratively with others.
  • Have a sense of humor and enjoy working with others.
  • Proficiency with Google Sheets is a plus.
  • Experience with Stripe and Intercom, or similar CRM and payment platforms, is a plus.
  • Prior experience with Forter, Sift, or other automated fraud detection tools is a plus.
  • Experience handling marketplace-specific disputes is a plus.

Benefits

  • Hourly rate of $26.00/hour.
  • Remote-first work environment with team members located around the globe.
  • 100% employer-paid medical, dental, and vision insurance.
  • $500 annual professional development allowance.
  • Discount on all Peerspace bookings.
  • Laptop, high-resolution display, and home office setup stipend.
  • Monthly cell phone and internet credit.
  • Coworking membership available if needed.
  • Annual in-person all-company offsite and team-building events.
  • Company-wide Wellness Days.

Interested in this position?

Apply directly on the company website

Apply Now

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