Network Operations Analyst II

5 hours, 54 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
PDI Technologies,

PDI Technologies,

PDI Technologies helps fuel and convenience businesses increase productivity, profitability, loyalty, and security by Connecting Convenience. PDI Technologies resides at the intersection of productivity and sales growth, delivering powerful solutions t...

Gas Utilities
1001-5000
Founded 1983
$7M raised

Description

  • Monitor, analyze, and support enterprise network environments to maintain performance and availability.
  • Investigate network incidents, outages, connectivity issues, and performance degradation.
  • Lead root-cause analyses and implement corrective and preventive actions to reduce recurring incidents.
  • Serve as an escalation point for complex technical issues and partner with engineering teams on resolution.
  • Work with customers and internal stakeholders to troubleshoot network and service issues.
  • Support LAN, WAN, VPN, cloud, wireless, and network security technologies.
  • Participate in customer implementations, migrations, and infrastructure improvement projects.
  • Support the transition of new network products and solutions from Engineering to Operations.
  • Maintain operational documentation, knowledge articles, and procedures.
  • Manage incident, problem, and change activities using ITSM and ITIL-based processes; participate in on-call rotation as needed.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
  • 3+ years of experience supporting enterprise network environments.
  • Strong knowledge of TCP/IP, routing and switching, DNS, DHCP, VPNs, network monitoring tools, and firewall concepts.
  • Experience troubleshooting and resolving network-related incidents.
  • Strong analytical, root-cause analysis, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Excellent communication and customer service skills.
  • Experience with Fortinet, Cisco Meraki, Palo Alto, Cradlepoint, or AWS networking environments (preferred).
  • Experience in an ITIL-based support organization and familiarity with PCI-DSS or related compliance frameworks (preferred).
  • Cloud networking/infrastructure experience or certifications such as CCNA, Network+, JNCIA, Palo Alto Networks, or Meraki certifications (preferred).

Benefits

  • Work on infrastructure supporting thousands of customer locations worldwide.
  • Collaborate with experienced engineers across Infrastructure, Solutions Engineering, Project Management, and Operations.
  • Gain exposure to cloud and security technologies.
  • Contribute to a team focused on reliability, innovation, and operational excellence.

Interested in this position?

Apply directly on the company website

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