Client Success Manager

3 weeks, 3 days ago
Full-time
Senior
Customer and Technical Support
PayNearMe

PayNearMe

PayNearMe is a leading billing and payments platform that allows businesses and government agencies to accept cash payments remotely, offering convenience and flexibility to customers through a vast retail network.

Diversified Financial Services
51-250
Founded 2009
$71M raised

Description

  • Manage high-value customer accounts to drive success, retention, satisfaction, and expansion.
  • Identify revenue-growth opportunities through consultative selling and strategic customer engagement.
  • Deliver product demonstrations and lead client presentations tailored to customer needs.
  • Guide clients through PayNearMe’s APIs, technical architecture, integrations, enhancements, and customizations.
  • Troubleshoot complex technical issues with engineering and support teams.
  • Monitor account system performance, recommend improvements, and promote platform adoption.
  • Create client training and technical documentation to support self-service capabilities.
  • Propose payment solutions that address client challenges and improve operational outcomes.
  • Lead complex cross-functional projects aligned with customer needs and business objectives.
  • Build trusted relationships with key stakeholders, including executive-level contacts.

Requirements

  • At least 7 years of experience in client success, account management, or sales in a B2B environment.
  • Proven success driving revenue growth and meeting sales targets through consultative selling and account expansion in payments.
  • Strong understanding of payment platforms, including batch processing, API integration, and data exchange.
  • Ability to deliver technical product demos and explain complex payment solutions clearly.
  • Experience leading high-impact, cross-functional projects.
  • Ability to think strategically and influence customer and internal stakeholders.
  • Strong relationship-building, interpersonal, negotiation, and executive communication skills.
  • Excellent written and verbal communication skills.
  • Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Benefits

  • $110,000–$130,000 annual base salary range.
  • Competitive benefits and growth-company stock options with standard four-year vesting and a one-year cliff.
  • Premium medical, vision, and dental coverage with 100% employee coverage.
  • Flexible Time Off, paid sick leave, parental bonding leave, volunteer time off, and 13 scheduled holidays.
  • Company-sponsored life and disability insurance plus a 401(k) plan.
  • $50 monthly communication stipend and work-from-home setup support, including equipment reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager of Customer Success - West Coast

Strive Pharmacy 11-50 Health Care Providers & Services

Strive Pharmacy is seeking a remote Manager of Customer Success to lead a regional team supporting clinics and providers while improving retention, satisfaction, growth, and customer experience.

3 hours, 7 minutes ago

Client Success Supervisor - Remote

Remote financial-services representative role focused on speaking with warm leads, helping families protect their income and future, and developing toward leadership through structured training and coaching.

3 hours, 22 minutes ago

Partnerships Customer Success Manager

Strive Pharmacy 11-50 Health Care Providers & Services

Strive Pharmacy is seeking a Partnerships Customer Success Manager to lead complex partner relationships and drive retention, expansion, and long-term growth in its personalized compounding pharmacy business.

3 hours, 22 minutes ago

Client Success Supervisor - Remote

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining relationships remotely while managing follow-up administration.

CRM
3 hours, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers