Receivables Support Representative

2 hours, 40 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Conduct outbound collections calls and email follow-ups for past-due accounts.
  • Secure payments, payment commitments, auto-pay enrollment, and account resolutions.
  • Investigate billing disputes, invoice discrepancies, and account setup issues.
  • Create, manage, update, and close Salesforce cases while maintaining accurate records.
  • Coordinate with billing, operations, installation, and service teams to resolve customer issues.
  • Provide timely, professional updates to customers and confirm resolution before closing cases.
  • Track follow-ups, payment commitments, customer responses, and account activity.
  • Identify recurring issues, support SOP documentation, and recommend process improvements.
  • Escalate complex issues appropriately while retaining ownership of follow-through.

Requirements

  • Experience in accounts receivable, collections, billing support, or customer account management.
  • Experience handling high-volume customer communications by phone and email.
  • Experience with Salesforce or a similar CRM or case management system.
  • Strong written and verbal English communication skills.
  • Strong attention to detail, organization, and documentation discipline.
  • Ability to independently investigate billing and payment issues.
  • Ability to manage multiple accounts, priorities, and follow-up workflows simultaneously.
  • Experience in a structured accounts receivable or collections environment preferred.
  • Experience supporting service, operations, or installation-based businesses preferred.
  • Experience with auto-pay adoption, delinquency reduction, root-cause analysis, process improvement, or SOP creation preferred.

Benefits

  • Full-time remote position.
  • U.S. business-hour schedule.
  • Structured interview and onboarding process.

Interested in this position?

Apply directly on the company website

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