Receivables Support Representative

1 hour, 22 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Conduct daily outbound collections by phone and email for past-due invoices and outstanding balances.
  • Secure payments, document payment commitments, and maintain follow-up schedules through resolution.
  • Monitor aging accounts, reduce delinquency, and encourage eligible customers to enroll in auto-pay.
  • Investigate and resolve invoice discrepancies, account setup issues, and system-related billing errors.
  • Manage billing cases in Salesforce, including recording communications, investigation details, actions, and resolutions.
  • Coordinate with internal teams to resolve complex account and billing issues.
  • Communicate payment status, billing updates, and next steps professionally while maintaining customer relationships.
  • Identify recurring receivables issues, flag accounts for escalation, and recommend workflow improvements.

Requirements

  • Previous experience in accounts receivable, collections, billing support, payment recovery, or customer account management.
  • Experience managing past-due accounts and conducting customer payment follow-ups.
  • Comfort conducting outbound collections calls and emails.
  • Experience using CRM systems; Salesforce experience is strongly preferred.
  • Strong analytical problem-solving skills, including root-cause analysis.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail and accuracy in documentation.
  • Ability to independently manage a high volume of accounts, cases, and follow-ups during U.S. business hours.
  • Experience reducing aging balances, improving cash-collection processes, or driving auto-pay enrollment (preferred).
  • Experience supporting U.S.-based customers and collaborating with finance, billing, operations, or customer service teams (preferred).

Benefits

  • Fully remote, full-time role aligned with U.S. business hours.
  • Direct impact on company cash flow and revenue protection.
  • Clear ownership and measurable performance goals.
  • Opportunity to improve collections and receivables processes.
  • Exposure to Salesforce and structured financial operations.
  • Growth potential into Accounts Receivable, Collections, Billing Operations, Finance Operations, or Revenue Operations.

Interested in this position?

Apply directly on the company website

Apply Now

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