Licensed Insurance Customer Service Representative (P&C)

13 hours, 46 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Assist clients with policy changes, endorsements, renewals, cancellations, and other servicing requests.
  • Respond to policyholder inquiries accurately and professionally.
  • Prepare insurance quotes for new and existing customers.
  • Explain coverage options and policy details to clients.
  • Follow up with prospects and existing clients on quotes and renewals.
  • Communicate with insurance carriers about underwriting requirements, policy changes, and coverage questions.
  • Maintain accurate documentation and records in the agency management system.
  • Process policy documentation and client requests efficiently.
  • Collaborate with internal agency teams to deliver seamless customer support.
  • Provide timely, professional customer service across phone and email.

Requirements

  • Active U.S. Property & Casualty (P&C) insurance license, resident or non-resident.
  • Minimum 1 year of Property & Casualty insurance experience with an agency or carrier.
  • Experience in Personal Lines, Commercial Lines, or both.
  • Comfortable handling inbound and outbound calls with policyholders, prospects, and insurance carriers.
  • Excellent verbal and written English communication skills.
  • Must be located outside of the United States.
  • Reliable high-speed internet connection and a dedicated home office.
  • Ability to work during U.S. business hours.
  • Strong organizational skills and attention to detail.
  • Experience with agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, Vertafore, or similar platforms (preferred).
  • Experience supporting both Personal Lines and Commercial Lines (preferred).
  • Familiarity with major U.S. insurance carriers (preferred).
  • Previous remote experience with a U.S.-based insurance agency (preferred).
  • Experience supporting multiple insurance producers or agency teams (preferred).

Benefits

  • Full-time remote position.
  • Work during U.S. business hours.
  • Client will assist with obtaining additional state licenses if needed.
  • Hiring process includes a Spark Hire intro video submission after applying.

Interested in this position?

Apply directly on the company website

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