Korean-Speaking Sales Service Representative

2 hours, 19 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services.
  • Provide accurate information about available programs, financial solutions, and next steps.
  • Address client questions and concerns with professionalism and empathy.
  • Follow up on leads from marketing campaigns and referral channels.
  • Conduct outbound follow-up and cold calls when required.
  • Build trust and maintain strong client relationships through consultative conversations.
  • Understand each client’s financial situation and recommend appropriate solutions.
  • Maintain timely communication and a positive customer experience throughout the client journey.
  • Update CRM systems with notes, activities, communication history, and lead status.
  • Work closely with sales and customer service teams to support company goals and improve conversion rates.

Requirements

  • Fluent verbal and written communication skills in Korean and English.
  • Previous experience in sales, customer service, call center, or other client-facing roles.
  • Experience in financial services, debt settlement, debt consolidation, lending, or related industries is preferred.
  • Strong interpersonal and relationship-building abilities.
  • Professional phone presence and active listening skills.
  • Strong organizational and time-management abilities.
  • Ability to remain calm and professional during sensitive financial conversations.
  • Comfortable working independently and as part of a team in a fast-paced environment.
  • Experience using CRM systems and customer management software.
  • Comfortable learning and using new technologies and communication platforms.

Benefits

  • Full-time remote position.
  • Competitive base salary.
  • Attractive performance-based incentives.
  • Comprehensive training and ongoing support.
  • Positive and collaborative work environment.
  • Career growth and advancement opportunities.

Interested in this position?

Apply directly on the company website

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