ISP Network Support Engineer

6 hours, 7 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Respond to customer issues involving connectivity, latency, packet loss, VoIP quality, and routing instability.
  • Troubleshoot bonded WAN links, SD-WAN failover, wireless backhaul systems, VLAN segmentation, and VPN connectivity.
  • Support routers, firewalls, and customer premise equipment (CPE) in live production environments.
  • Document troubleshooting steps, root cause analysis, and configuration changes.
  • Monitor and maintain wireless backhaul systems, edge routing devices, bonded WAN infrastructure, and core ISP services.
  • Provision and configure routers, VLANs, firewall rules, QoS policies, and VPNs.
  • Troubleshoot routing and failover issues involving BGP, OSPF, routing loops, and WAN instability.
  • Configure and maintain MikroTik RouterOS, Peplink SpeedFusion, and InControl2.
  • Support tower deployments, infrastructure expansion, and backhaul upgrades.
  • Collaborate with engineering and field teams on escalations, deployments, and customer optimization.

Requirements

  • Hands-on experience in ISP, WISP, FTTH, or MSP environments.
  • Strong troubleshooting experience with routing, switching, WAN connectivity, and failover systems.
  • Experience configuring routers, firewalls, VLANs, and VPNs.
  • Strong understanding of TCP/IP, NAT, QoS, VLANs, BGP, and OSPF.
  • Strong documentation and communication skills.
  • Ability to balance technical troubleshooting with customer communication.
  • Comfortable working independently in remote environments.
  • Peplink / SpeedFusion experience is strongly preferred.
  • MikroTik RouterOS expertise is strongly preferred.
  • Experience with Cambium, Ubiquiti, Siklu, or Aviat is strongly preferred.
  • Experience with fixed wireless deployments and mmWave backhaul systems is strongly preferred.
  • Familiarity with Starlink and hybrid WAN deployments is strongly preferred.
  • VoIP troubleshooting experience with SIP, QoS, and voice optimization is strongly preferred.

Benefits

  • Full-time remote role.
  • Work U.S. hours.
  • Direct exposure to real ISP/WISP infrastructure.
  • Opportunity to work with modern networking technologies and large-scale wireless and hybrid WAN environments.
  • Clear growth path into Network Engineering, Infrastructure Engineering, Senior ISP Operations, or Network Architecture.
  • High ownership and technical depth.

Interested in this position?

Apply directly on the company website

Apply Now

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