ISP Network Support Engineer

4 hours, 18 minutes ago
Full-time
Mid Level
DevOps and Infrastructure
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Respond to customer issues involving connectivity, latency, packet loss, VoIP quality, and routing instability.
  • Troubleshoot bonded WAN links, SD-WAN failover, wireless backhaul systems, VLAN segmentation, and VPN connectivity.
  • Support routers, firewalls, customer premise equipment (CPE), and other production networking hardware.
  • Document troubleshooting steps, root cause analysis, and configuration changes.
  • Participate in rotating after-hours emergency support on a 1 week per month basis.
  • Consult with business customers on redundancy, failover strategies, and network optimization.
  • Monitor and maintain wireless backhaul systems, edge routing devices, bonded WAN infrastructure, and core ISP services.
  • Provision and configure routers, VLANs, firewall rules, QoS policies, and VPNs.
  • Troubleshoot routing issues including BGP, OSPF, failover events, routing loops, and WAN instability.
  • Maintain configuration backups, firmware updates, network hardening, IP documentation, and network diagrams.

Requirements

  • Hands-on experience in ISP, WISP, FTTH, or MSP environments.
  • Strong troubleshooting experience with routing, switching, WAN connectivity, and failover systems.
  • Experience configuring routers, firewalls, VLANs, and VPNs.
  • Strong understanding of TCP/IP, NAT, QoS, VLANs, BGP, and OSPF.
  • Strong documentation and communication skills.
  • Ability to balance technical troubleshooting with customer communication.
  • Comfortable working independently in remote environments.
  • Peplink / SpeedFusion experience is strongly preferred.
  • MikroTik RouterOS expertise is strongly preferred.
  • Experience with Cambium, Ubiquiti, Siklu, or Aviat is strongly preferred.
  • Experience with fixed wireless deployments and mmWave backhaul systems is strongly preferred.
  • Familiarity with Starlink and hybrid WAN deployments is strongly preferred.
  • VoIP troubleshooting experience, including SIP, QoS, and voice optimization, is strongly preferred.

Benefits

  • Full-time remote position with U.S. hours.
  • Direct exposure to real ISP/WISP infrastructure and live production systems.
  • Opportunity to work with modern networking technologies across SD-WAN, wireless backhaul, BGP routing, and multi-WAN failover.
  • High ownership and technical depth with real production responsibility.
  • Clear growth path into Network Engineering, Infrastructure Engineering, Senior ISP Operations, or Network Architecture.

Interested in this position?

Apply directly on the company website

Apply Now

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