Inbound Sales & Customer Service Representative - (Home Services)

19 hours, 59 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Handle high-volume inbound customer calls with empathy, professionalism, and confidence.
  • Listen to and diagnose customer concerns, then recommend appropriate plumbing or home-service solutions.
  • Guide conversations toward booked service appointments using proven call flows and scripts.
  • Schedule plumbing service appointments accurately and efficiently in the scheduling system.
  • Introduce and explain the Pipeline Club membership and close membership opportunities when appropriate.
  • Identify and pursue upsell opportunities while keeping the customer experience first.
  • Accurately log all calls, bookings, and notes in the CRM and maintain thorough documentation.
  • Follow documented scripts, workflows, and call processes and provide feedback to improve them.
  • Handle customer concerns or escalations professionally and collaborate with team members to resolve issues.

Requirements

  • Experience in inbound sales, call center sales, or customer service handling phone-based interactions.
  • Proven ability to convert inbound inquiries into booked appointments.
  • Strong communication, objection-handling, and upselling skills.
  • Comfortable using CRM systems and call management tools and accurately documenting interactions.
  • Availability to work U.S. hours, including evening and weekend shifts on a rotating schedule.
  • Accountable, reliable, target-driven mindset and openness to coaching and performance feedback.
  • Experience in home services, HVAC, or plumbing is a plus but not required.
  • Experience with ServiceTitan or similar field/service management platforms is a plus.
  • Comfort working in a fast-paced, call-driven environment with structured processes and metrics.

Benefits

  • Full-time remote position working U.S. hours.
  • Structured onboarding with ramp-up support and documented scripts to help you succeed.
  • Ongoing coaching and performance support to improve conversion, accuracy, and customer experience.
  • Opportunities to grow skills in inbound sales, scheduling, and customer experience through hands-on work.

Interested in this position?

Apply directly on the company website

Apply Now

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