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Customer Operations Analyst (Mexico - 6 month FTC)

3 weeks, 5 days ago
Mexico
Contract
Junior
Customer Support
Customer and Technical Support
Blockchain
Apply Now
MoonPay

MoonPay

MoonPay is a specialist provider and operator of multiple, alternative digital payment technologies and infrastructure. They offer a total solution for payment requirements, including card issuing, program management, and pay2card services. MoonPay is ...

Diversified Financial Services
251-1K
Founded 2018
$1050M raised
View All Jobs 11

Description

  • Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.
  • Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.
  • Meet performance KPIs including CSAT, QA scores, and productivity targets.
  • Accurately document customer interactions and case details within support tools and CRM systems.
  • Collaborate with internal teams to resolve escalations and operational issues impacting customers.
  • Identify recurring customer issues and share insights to improve support workflows, documentation, and the overall customer experience.
  • Follow established support processes and contribute feedback that helps improve the overall customer experience.

Requirements

  • 1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.
  • Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.
  • Strong written communication skills with the ability to clearly explain complex issues to customers.
  • Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.
  • Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.
  • Passionate about crypto and enthusiastic about creating stellar customer experiences.
  • Based in Mexico and able to work remotely.
  • Available for a 6-month fixed-term contract with the potential for a permanent role subject to business needs and performance.
  • Experience using support tools and CRM systems to log and manage cases.

Benefits

  • Remote work (Mexico-based, this role is fully remote).
  • 6-month fixed-term contract with potential for permanent role based on performance and business needs.
  • Opportunity to work at a fully licensed, regulated, fast-growing crypto payments company trusted by over 30 million customers and 500+ partners and to help shape systems for mainstream crypto adoption.

Interested in this position?

Apply directly on the company website

Apply Now

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