Head of Client Operations

16 hours, 58 minutes ago
Full-time
Executive
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Manage a portfolio of 20–30 client accounts and serve as the primary delivery contact.
  • Lead client meetings, quarterly reviews, account planning, escalations, and retention initiatives.
  • Monitor and optimize cold email campaigns, including deliverability, inbox placement, messaging, reply rates, and conversion performance.
  • Refine outbound messaging, sequences, subject lines, value propositions, calls-to-action, and email copy.
  • Conduct campaign quality assurance reviews and troubleshoot performance or infrastructure issues.
  • Design and improve scalable delivery workflows, SOPs, playbooks, SLAs, and client health tracking.
  • Collaborate with outreach, development, infrastructure, and leadership teams to resolve technical and operational issues.
  • Own client satisfaction, retention, account health, delivery quality, and measurable business outcomes.

Requirements

  • Proven experience in client delivery, client operations, account management, or operational execution.
  • Background in cold email agencies, outbound lead generation, growth marketing, or high-volume outbound environments.
  • Experience working in startups or rapidly scaling businesses.
  • Strong knowledge of cold email strategy, deliverability, inbox placement, email infrastructure, and outbound copywriting.
  • Ability to independently diagnose and resolve campaign performance issues.
  • Experience with APIs, workflow automation, operational systems, and AI tools such as ChatGPT or Claude.
  • Excellent client-facing communication, relationship management, decision-making, and expectation-setting skills.
  • Hands-on experience with Apollo.io, Smartlead.ai, Instantly.ai, CRM platforms, Slack, Google Workspace, and automation tools.
  • Ability to work independently in a fully remote environment aligned with U.S. client time zones.
  • Preferred: experience scaling delivery teams, working with founders, DNS and domain management, email warming, RevOps, outbound analytics, or growth-stage startups.

Benefits

  • Full-time remote position.
  • Flexible working hours aligned with U.S. client time zones.
  • Opportunity to work directly with the founder in a fast-paced startup.
  • Ownership of client outcomes and operational systems with broad strategic and hands-on scope.
  • Spark Hire video application process that can reduce repetitive screening calls.

Interested in this position?

Apply directly on the company website

Apply Now

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