Customer Success Manager

1 day, 16 hours ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead client onboarding sessions, establish success criteria, configure accounts, and deliver product training.
  • Manage a portfolio of 20–40 active accounts and serve as the primary point of contact for client stakeholders.
  • Conduct regular check-ins, strategic reviews, and quarterly business reviews to align on goals and ROI.
  • Monitor product usage and account health using CS platforms or dashboards, identify at-risk accounts, and execute re-engagement playbooks.
  • Triage customer support issues, escalate technical problems when needed, and follow through to resolution and client satisfaction.
  • Identify upsell and cross-sell opportunities and collaborate with sales teams to expand accounts while supporting renewals.
  • Track the renewal pipeline, prepare contracts for review, and maintain account retention plans.
  • Prepare reports on client health, usage, and renewal status.
  • Capture client feedback and relay it to product and engineering teams for improvements.

Requirements

  • 2–3 years of experience in customer success, account management, or another client-facing role.
  • Proficiency with CRM systems such as Salesforce or HubSpot.
  • Experience with customer success platforms such as Gainsight, ChurnZero, or Totango.
  • Strong presentation skills for client-facing reviews, demos, and QBRs.
  • Proven ability to manage client relationships and drive renewals.
  • Excellent communication skills with executive presence and consultative abilities.
  • Strong organizational and multitasking skills for managing multiple accounts simultaneously.
  • Comfort owning revenue responsibility through retention and expansion.
  • 3–5 years of customer success or account management experience with revenue targets preferred.
  • Background in SaaS, professional services, or B2B technology preferred.
  • Familiarity with NPS, CSAT, and customer health scoring preferred.
  • Experience creating client-facing collateral such as playbooks, decks, or case studies preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Rebate Admin Customer Success Partner

Evio Beauty 11-50 Consumer Goods

Evio is hiring a Rebate Admin Client Success Partner to manage day-to-day client-facing operations for its medical rebate administration platform and ensure rebate programs run accurately, compliantly, and smoothly end to end.

1 hour, 1 minute ago

Strategic Success Manager

BenchPrep 51-250 Diversified Consumer Services

BenchPrep is hiring a Strategic Success Manager to own strategic customer accounts in its Customer Success organization, focusing on renewals, growth, and long-term value for its cloud-based learning platform.

CRM
2 hours, 56 minutes ago

Customer Success Manager, DACH & North of Europe

Didomi 51-250 IT Services

Didomi is hiring a Customer Success Manager to manage and grow a portfolio of small and medium-sized customers across the DACH region and North of Europe, focused on driving adoption, retention, and expansion.

3 hours, 3 minutes ago

Customer Success Manager, Financial Services

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Customer Success Manager for Financial Services to partner with account teams, drive platform adoption and renewals, and shape customer value across investment and financial clients.

Generative AI Google Tag Manager
3 hours, 26 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers