Cantonese/Mandarin-Speaking Sales Service Representative

1 hour, 11 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Answer incoming calls from prospective clients interested in debt settlement and debt consolidation services.
  • Provide accurate information about available programs and financial solutions.
  • Address client questions and concerns with professionalism and empathy.
  • Guide potential clients through available options and next steps.
  • Follow up on leads generated through marketing campaigns and referral channels.
  • Conduct outbound follow-up and cold calls when required.
  • Build trust and maintain strong client relationships through consultative conversations.
  • Understand each client’s financial situation and recommend appropriate solutions.
  • Maintain accurate client records, transaction details, and communication history in the CRM.
  • Work closely with sales and customer service teams to support company goals and improve conversion rates.

Requirements

  • Previous experience in sales, customer service, call center, or client-facing roles.
  • Experience in financial services, debt settlement, debt consolidation, lending, or related industries is preferred.
  • Fluent verbal and written communication skills in Cantonese and English.
  • Mandarin proficiency is highly preferred.
  • Ability to communicate professionally with Cantonese-speaking, Mandarin-speaking, and English-speaking clients.
  • Strong interpersonal and relationship-building skills.
  • Professional phone presence and active listening skills.
  • Strong organizational and time-management abilities.
  • Comfortable working independently and as part of a team in a fast-paced environment.
  • Experience using CRM systems and customer management software, with willingness to learn new technologies and communication platforms.

Benefits

  • Competitive base salary.
  • Attractive performance-based incentives.
  • Comprehensive training and ongoing support.
  • Positive and collaborative work environment.
  • Career growth and advancement opportunities.

Interested in this position?

Apply directly on the company website

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