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Customer Support Representative I

2 hours, 44 minutes ago
United States
Full-time
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Patriot Software

Patriot Software

Patriot Software LLC offers affordable and easy-to-use online accounting and payroll software for small and medium-sized American businesses. With a passion for supporting small businesses, Patriot Software provides simple yet powerful software solutio...

Professional Services
51-250
Founded 2002
View All Jobs 4

Description

  • Deliver customer support through phone, live chat, and email interactions.
  • Assist customers with accounting, payroll, and tax-related software questions and issues.
  • Act as a liaison between customers and internal teams to share feedback for product improvements.
  • Expand and maintain knowledge of the software, new features, and accounting and payroll best practices.
  • Work independently while collaborating remotely with team members and attending meetings as needed.
  • Handle sensitive customer information securely and follow data protection protocols.
  • Document customer interactions accurately and in a timely manner.
  • Guide customers on new product features and software functionality.
  • Adapt quickly to changing priorities to maintain a strong customer experience.

Requirements

  • Previous experience in customer service with strong verbal and written communication skills.
  • Ability to work independently in a fast-paced environment for approximately 80% of the day.
  • Ability to learn new software and tools quickly.
  • Ability to handle sensitive customer information securely and follow data protection protocols.
  • Strong attention to detail and accurate, timely documentation skills.
  • Ability to manage multiple tasks at once, including calls, emails, and chats.
  • Ability to sit or stand for extended periods (8+ hours) while working on a computer.
  • Consistent, reliable high-speed internet access.
  • Dedicated, quiet workspace free from distractions.
  • Working knowledge of USA-based payroll and payroll tax (preferred).
  • Experience with CRM software (preferred).
  • Familiarity with payroll or accounting software (preferred).
  • Legally eligible to work in the United States.
  • Availability to work full time, Monday through Friday, 10:00 AM to 7:00 PM ET.
  • Ability to accommodate some schedule flexibility during busy seasons or urgent situations.

Benefits

  • $20.00/hour pay for a full-time, direct-hire, non-exempt role.
  • 100% remote work arrangement.
  • Full-time employment with direct hire status, not contract-based.
  • A collaborative, product-led culture that values innovation and ownership.
  • Comprehensive benefits package for full-time employees.
  • Company culture focused on growth, trust, and continuous improvement.

Interested in this position?

Apply directly on the company website

Apply Now

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