French Customer Support Specialist

3 hours, 56 minutes ago
Full-time
Junior
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Support HubSpot customers through phone, live chat, and web tickets to resolve product-related inquiries.
  • Apply business judgment to customer situations to identify challenges and opportunities proactively.
  • Remove technical barriers for customers and help them navigate HubSpot tools and products.
  • Use support resources and tools independently to interpret new and technical information.
  • Apply troubleshooting frameworks to test, recreate, and investigate technical issues.
  • Diagnose software problems and contribute to improving the product experience for customers.
  • Communicate thoughtful, empathetic, and complete resolutions tailored to each customer.
  • Collaborate with internal teams to deepen customer engagement and improve the overall customer experience.
  • Take ownership of complex and sensitive issues while serving as a trusted advisor on the team.

Requirements

  • Fluent in both English and French, written and spoken.
  • Demonstrated experience in technical troubleshooting, ideally in a B2B SaaS environment.
  • Strong customer-first mindset with a focus on adding long-term value.
  • Comfort working in a dynamic, collaborative environment and with ambiguity.
  • Open to regular feedback and coaching to support learning and growth.
  • Ability to use documented knowledge to troubleshoot, resolve, and guide technical queries.
  • Interest in building technical skills and developing in-depth product knowledge.
  • Alignment with HubSpot's HEART values and company culture.

Benefits

  • Flexible work arrangement: full-time in the Dublin office, hybrid, or fully remote from anywhere in Ireland.
  • Supportive, inclusive, and psychologically safe team environment.
  • Opportunity to work at HubSpot, an AI-powered customer platform with a globally recognized culture.
  • Emphasis on flexibility, connection, and meaningful work over badge swipes.
  • Access to a company culture focused on learning, ownership, and growth.
  • Accommodations and assistance available for candidates with disabilities.
  • Alternative arrangements available for candidates with travel limitations or other needs.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Service Delivery Advocate

Carvana 10K-50K Automotive

Carvana is hiring Customer Advocates to deliver vehicles and support the car-buying experience through customer-facing, physically active work in a field operations setting.

1 hour, 50 minutes ago

Customer Service Representative

Mitratech 1K-5K Professional Services

Mitratech is seeking a Customer Service Representative to provide compliant, high-quality support for AssureHire’s background screening clients and applicants in a fast-paced, collaborative global environment.

Salesforce
2 hours, 58 minutes ago

Manager, Customer Support

Versaterm 51-250 Internet Software & Services

Versaterm is seeking a Manager, Customer Support to lead a team supporting public safety software customers across Tier 1 and Tier 2 operations, with responsibility for service quality, customer adoption, and escalation management.

SQL
3 hours ago

Dating Coach (Customer Support)

Weekday 11-50 Construction & Engineering

Weekday's client is hiring a remote full-time Success Team member in India to support members of a global matchmaking company through consultations, customer care, and appointment scheduling.

3 hours, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers