Customer Success Manager

6 days, 3 hours ago
Full-time
Senior
Customer and Technical Support
Path Robotics

Path Robotics

Path Robotics creates truly autonomous robots for manufacturing, eliminating the need for skilled welders or robot programmers and allowing humans to focus on creativity.

Automotive
51-250
Founded 2014
$71M raised

Description

  • Serve as the primary point of contact for multiple customers across North America.
  • Own the customer relationship after contract signature and provide ongoing support.
  • Coordinate closely with the internal deployments team to ensure successful implementation.
  • Act as the voice of the customer across product, engineering, and sales teams.
  • Coordinate regular customer touchpoints to align production planning with robotic system capabilities.
  • Own customer utilization and long-term success across all assigned accounts.
  • Support account growth through modern monetization and expansion strategies.
  • Build relationships with customer stakeholders through onsite visits and ongoing engagement.

Requirements

  • Experience working with manufacturing processes and production planning.
  • Experience with process improvement and root cause analysis, such as Lean Six Sigma.
  • Willingness to travel up to 30% to customer sites.
  • Ability to communicate technical concepts to non-technical audiences.
  • Ability to negotiate with internal and external stakeholders at the executive level.
  • Customer-obsessed mindset focused on delivering measurable value.
  • Detail-oriented and able to operate in a fast-paced, evolving environment.
  • Passion for collaboration and working closely with cross-functional teams.
  • Motivation to make an immediate impact at a venture-backed startup.

Benefits

  • Daily free lunch.
  • Flexible PTO.
  • Comprehensive medical, dental, and vision coverage.
  • 6 weeks of fully paid parental leave, plus an additional 6–8 weeks for birthing parents.
  • 401(k) retirement plan through Empower.
  • Generous employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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