Technical Support Analyst

2 weeks, 6 days ago
Full-time
Junior
DevOps and Infrastructure
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250

Description

  • Provide advanced technical support for web-based loan origination systems and resolve issues in a timely manner.
  • Troubleshoot complex problems across applications, APIs, integrations, and system configurations.
  • Analyze error logs, system behavior, and service connections to identify root causes.
  • Support and maintain cloud-based environments, including Azure services and related infrastructure.
  • Investigate and resolve DNS, networking, and connectivity issues in distributed systems.
  • Use SQL queries to validate data, troubleshoot issues, and support incident resolution.
  • Analyze XML mappings and data workflows to ensure correct system integrations and document processing.
  • Collaborate with development, QA, and DevOps teams to escalate and resolve critical production issues.
  • Manage multiple support tickets, prioritize work effectively, and maintain SLA compliance.
  • Participate in incident management for production outages and performance issues and document resolutions and procedures.

Requirements

  • 2+ years in a prior technical support role preferred.
  • Advanced troubleshooting skills with strong attention to detail and ability to learn quickly.
  • Deep knowledge of web technologies, SQL, error logs, service connections, Azure, DNS/networking, and XML mapping.
  • Strong communication skills.
  • Ability to multitask and dynamically prioritize issues.
  • Passion for security and risk mitigation.
  • Focus on quality and efficiency.
  • Mortgage knowledge recommended but not imperative.

Interested in this position?

Apply directly on the company website

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