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Director, Merchandising Operations

13 hours, 5 minutes ago
United States
Full-time
Executive
Operations Manager
Project and Program Management
E-commerce
Apply Now
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-200
Founded 2015
$15M raised
View All Jobs 4

Description

  • Lead operational planning, prioritization, delivery, and team culture for Merchandising Operations.
  • Personally drive the team’s largest and most complex cross-functional projects, including timelines, dependencies, and communication.
  • Create, maintain, and centralize SOPs and shared resources for catalog and coverage-criteria work.
  • Standardize team practices, training, quality assurance, and continuous-improvement efforts across category teams.
  • Partner with Supplier Implementation, Product, Customer Success, and other teams to improve handoffs and shared processes.
  • Manage team bandwidth and capacity planning, identify risks early, and rebalance coverage.
  • Define, track, and report operational metrics, including ticket throughput, SLAs, SKU work, and rollout milestones.
  • Coach and develop managers and individual contributors; support recruiting, onboarding, and category continuity coverage.
  • Own escalations as needed and communicate effectively with internal stakeholders and occasional customers.
  • Advocate for Merchandising Operations by making the team’s work visible and understandable across the company.

Requirements

  • 7+ years of experience in operations, program delivery, management consulting, or technology consulting.
  • 3+ years of experience managing and developing managers.
  • Proven ability to deliver complex, cross-functional projects using a clear, repeatable methodology.
  • Data-driven approach with experience using capacity models, dashboards, and prioritization trade-offs.
  • Ability to learn and operate effectively in complex domains such as insurance coverage rules and product data.
  • Clear, concise communication skills and ability to constructively challenge decisions.
  • Sound judgment in regulated environments, including knowing when to resolve issues or escalate them.
  • Willingness to travel approximately once per quarter.
  • Passion for improving patient outcomes in healthcare.
  • Experience with catalogs, product data, or e-commerce; healthcare, DME/HME, or payer experience (preferred).

Benefits

  • Base salary range of $145,000–$180,000, based on level and experience.
  • Medical, dental, and vision coverage, including low- to no-cost premium options.
  • Employer contributions to a Health Savings Account and a 401(k) retirement plan.
  • Equity incentive plan and annual company-wide bonus opportunity of up to 15%.
  • Remote-first work environment with NYC office access and co-working reimbursement options.
  • Flexible vacation policy plus five Summer Fridays off.
  • Home office, wellness, monthly internet, and annual learning and development stipends.

Interested in this position?

Apply directly on the company website

Apply Now

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