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Customer Success Manager, Korea (Seoul)

1 month, 1 week ago
Singapore, South Korea
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Panopto

Panopto

Panopto is a leading video platform offering secure multimedia knowledge capture solutions for businesses and universities worldwide.

Media
51-250
Founded 2007
$8M raised
View All Jobs 15

Description

  • Monitor usage patterns and account health metrics to identify engagement decline and churn risk early.
  • Create targeted mitigation and re-engagement plans to support renewals and retention.
  • Build and deliver localized self-service learning resources, videos, and documentation.
  • Conduct proactive account health checks and turn platform data into actionable recommendations for customer stakeholders.
  • Manage the regional NPS program, including feedback follow-up, root-cause analysis, and translation of resources for Korean users.
  • Partner with Support, Account Management, and Product teams to escalate blockers and influence the regional roadmap.
  • Localize and deploy core marketing, support, and training materials into Korean.
  • Maintain a scalable repository of localized customer education best practices and resources.
  • Own diagnostic reviews for the Korean account portfolio and identify structural adoption barriers.

Requirements

  • Native-level proficiency in Korean and professional working proficiency in English.
  • Proven ability to analyze customer behavior and trends using Excel, BI dashboards, or CRM platforms.
  • Experience developing customer-facing training tools, guides, or video resources.
  • Track record of identifying operational problems early and presenting structured, outcome-driven solutions.
  • Comfort working independently in a remote-first, international team environment.
  • Ability to travel up to 20% across the region.
  • Professional working proficiency in Japanese (preferred).
  • Experience with Customer Success tools such as Salesforce or ChurnZero, or with LMS/VCMS learning technologies (preferred).
  • Background in instructional design or customer education within a SaaS business model (preferred).

Benefits

  • Remote-first company with eligibility to work remotely.
  • Employees may make regular trips to a local international office when applicable.
  • Opportunity to work in a fair, equitable, and inclusive culture.
  • Human oversight in hiring decisions and the option to request a manual review of your application.
  • Reasonable accommodation available for applicants with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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