Client Success Manager

3 hours, 18 minutes ago
Full-time
Mid Level
Customer and Technical Support
Midi Health

Midi Health

Midi Health is a virtual care clinic specializing in perimenopause and menopause, offering expert care for women 40+. They provide insurance-covered services with no membership fees or hidden costs. Their experienced clinicians offer personalized treat...

Health Care Providers & Services
11-50
Founded 2021
$53M raised

Description

  • Lead implementation planning, timelines, risk management, and go-live milestones.
  • Coordinate with operations, clinical, billing, marketing, and analytics teams during launches.
  • Develop onboarding strategies, content hubs, engagement campaigns, webinars, and launch events.
  • Own a portfolio of employer, consultant, and carrier relationships through business reviews and recurring workflows.
  • Identify opportunities to increase member utilization and expand partner accounts.
  • Resolve external escalations end to end and maintain clear internal communication.
  • Translate engagement data, claims insights, and reports into actionable recommendations for partner stakeholders.
  • Support employer partners during open enrollment and benefits seasons.

Requirements

  • 4–7+ years of experience in client success, account management, implementation, or partner operations.
  • Experience in digital health, employer benefits, payer/provider environments, or regulated healthcare.
  • Experience with carrier, consultant, or credentialing processes preferred.
  • Strong project management, organizational, and attention-to-detail skills.
  • Excellent written and verbal communication skills for executive and HR/benefits audiences.
  • Ability to interpret and communicate data, engagement metrics, and healthcare insights.
  • Proactive problem-solving skills and ability to manage multiple workstreams.
  • Comfort working independently and navigating ambiguity in a rapidly scaling environment.
  • US work authorization without current or future visa sponsorship needs.

Benefits

  • $85,000–$125,000 annual salary, depending on experience and qualifications.
  • Equity eligibility.
  • Comprehensive benefits.
  • Remote work within the United States.
  • Opportunity to contribute to women’s midlife healthcare and impact thousands of members.

Interested in this position?

Apply directly on the company website

Apply Now

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