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Customer Service Phone Agent (US, Remote)

18 hours, 11 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM E-commerce
Apply Now
Paleovalley

Paleovalley

Paleovalley provides organic olive oil and nutrient-dense bacon made from pasture-raised pork, offering pure and savory flavors without inflammatory oils or preservatives.

Food Products
11-50
View All Jobs 2

Description

  • Serve as the primary point of contact for inbound phone inquiries and provide professional customer support.
  • Answer customer questions about products, orders, subscriptions, promotions, and company policies.
  • Resolve customer concerns efficiently and empathetically to build trust and loyalty.
  • Process orders, returns, exchanges, and account updates accurately.
  • Recommend products and solutions that fit customer needs and support informed purchasing decisions.
  • Upsell Paleovalley and Wild Pastures products through consultative customer conversations.
  • Meet performance goals for customer satisfaction, call quality, productivity, and sales outcomes.
  • Maintain accurate customer records and document interactions in company systems and databases.
  • Collaborate with cross-functional teams to investigate and resolve complex customer issues.
  • Stay current on product offerings, promotions, policies, and industry knowledge.
  • Share recurring customer concerns and feedback to help improve the customer experience.

Requirements

  • At least 1 year of phone-based customer support experience in a high-volume customer service environment.
  • At least 3 months of sales experience, including recommending products or services to customers.
  • Previous experience working successfully in a remote work environment.
  • Experience using customer service, contact center, or CRM platforms, with the ability to learn new systems quickly.
  • Strong verbal communication skills, active listening skills, and a professional phone presence.
  • Ability to manage multiple priorities with accuracy and attention to detail in a fast-paced environment.
  • Ability to work independently, solve problems, and identify resources with minimal supervision.
  • Ability to maintain a dedicated, distraction-free, and quiet workspace during working and training hours.
  • Authorization to work in the United States for any employer without current or future visa sponsorship.
  • Preferred experience with Aircall, Richpanel, Zendesk, or similar support platforms.
  • Preferred experience handling 40–50+ customer interactions per day while maintaining quality and customer satisfaction.
  • Preferred experience supporting e-commerce, DTC, health and wellness, food and beverage, or healthcare brands.
  • Preferred track record of meeting or exceeding customer service, productivity, or sales metrics.
  • Preferred coachable, positive attitude and genuine passion for helping customers.

Benefits

  • Medical, dental, and vision coverage, including 100% employer-paid dental and vision and a small monthly medical premium.
  • Generous paid time off.
  • Paid sick time.
  • Six paid holidays each year.
  • Paid parental leave.
  • 100% company-paid short-term disability, long-term disability, and life insurance.
  • 401(k) with up to a 4% company match after one year of service.
  • Monthly product stipend or access to discounted imperfect product.

Interested in this position?

Apply directly on the company website

Apply Now

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