Senior Customer Strategy Analyst

5 months, 1 week ago
Full-time
Senior
Data Science and Analytics
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised

Description

  • Drive customer retention by uncovering root causes of churn and recommending actionable interventions across teams.
  • Identify opportunities to grow customer sales by informing the product roadmap and improving front-line team processes.
  • Improve the customer experience by finding gaps that cause frustration or missed sales and closing them with data products, tools, or process changes.
  • Own analytics and engagement strategy for Customer Success and Customer Support.
  • Design and ship data products and automated workflows that let teams act on data without waiting for ad hoc analysis.
  • Lead or contribute to ad hoc projects based on changing business priorities.
  • Collaborate cross-functionally with Product, Sales, Launch, Enablement, RevOps, and Customer Success.
  • Partner with Analytics Engineers on data modeling, data quality, and tooling.
  • Support strategic decision-making for the Customer Success function.
  • Work directly with senior and executive leadership through high-visibility projects.

Requirements

  • 4+ years of experience in analytics, strategy, or operations, such as management consulting, startup analytics, or a hybrid background.
  • Strong numerical skills, with additional technical background or education strongly preferred.
  • SQL and Python skills are a plus.
  • Demonstrated experience building dashboards, tools, or processes rather than only presenting decks.
  • Ability to dig into root causes and deeply understand complex problems.
  • Comfort working in ambiguity without a predefined playbook.
  • Experience with SaaS, marketplaces, or high-growth startups preferred.
  • Restaurant industry experience is a plus.
  • Proven track record of collaborating effectively with cross-functional teams.
  • Familiarity with DBT and Snowflake is beneficial.

Benefits

  • Base salary of $140,000 to $180,000 per year.
  • Generous pre-IPO equity package.
  • Comprehensive health coverage.
  • Remote-first workplace.
  • Unlimited PTO.
  • Extra fun perks.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Inventory Allocation Analyst

Ro 251-1K Health Care Providers & Services

Ro is hiring an Inventory Allocation Analyst to execute supply planning across its nationwide telehealth, pharmacy, and distribution network, ensuring products are available where and when patients need them.

NetSuite
3 hours, 8 minutes ago

Planner - Furniture & Monitors

Babylist 251-1K Internet Software & Services

Babylist is seeking a replenishment planner to manage order writing and inventory flow for its Furniture and Monitors categories across a complex dropship vendor network, balancing availability, forecasts, and fulfillment constraints.

NetSuite
1 day, 2 hours ago

Operations Analyst II

GHX 1K-5K Professional Services

GHX is seeking an Operations Analyst II to support healthcare product implementation and customer maintenance through data analysis, product configuration, email campaigns, reporting, and product education.

Mailchimp Salesforce SQL Tableau
1 day, 2 hours ago

Deposit Operations Analyst, Digital Banking

Forbright Bank 251-1K Banks

Forbright Bank is seeking a Deposit Operations Analyst, Digital Banking, to manage daily deposit operations, analyze trends and risks, support Tier II operations, and improve processes and controls; the role works 11:30 a.m.–8:30 p.m. EST.

1 day, 3 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers