Operations Logistics Manager

3 weeks, 6 days ago
Full-time
Mid Level
Operations
Over The Moon

Over The Moon

Over The Moon is the ultimate e commerce platform, wedding registry, and editorial destination for brides and grooms who want to create a life well lived. Over The Moon is a celebration of love that feels fresh, modern, and approachable. We reinvent th...

Internet Software & Services
11-50
Founded 2015

Description

  • Serve as the primary operational lead and point of contact for the company’s 3PL partner, managing daily communication, issue resolution, and performance oversight.
  • Monitor inbound receipts, outbound fulfillment, inventory discrepancies, ASN tracking, routing compliance, and shipping timelines.
  • Partner with warehouse teams to maintain standards for receiving, packing, fulfillment, and return processing.
  • Escalate and resolve shipping delays, inventory variances, operational bottlenecks, and fulfillment issues promptly.
  • Identify and implement improvements to fulfillment workflows, inventory accuracy, and operational efficiency.
  • Manage outbound wholesale shipments, routing, shipping timelines, and documentation with wholesale partners and vendors.
  • Communicate with vendors on shipment readiness, routing instructions, carton details, delivery timelines, and freight coordination.
  • Track shipment status and ensure wholesale orders are delivered accurately and on time.
  • Own logistics and fulfillment reporting across ecommerce and wholesale operations, including dashboards and operational trackers.
  • Collaborate with Customer Experience, Buying, Finance, and Operations teams on SOPs, process documentation, tools, special projects, and process improvements.

Requirements

  • 4+ years of experience in logistics, operations, supply chain, wholesale operations, or fulfillment management.
  • Experience managing relationships with 3PLs, warehouses, freight partners, or fulfillment providers.
  • Strong understanding of wholesale shipping processes, routing, inventory management, and fulfillment operations.
  • Highly organized with exceptional attention to detail and follow-through.
  • Strong communication skills and the ability to manage vendor and partner relationships professionally.
  • Comfortable working cross-functionally in a fast-paced startup or ecommerce environment.
  • Advanced proficiency in Excel or Google Sheets and operational reporting.
  • Experience with Shopify, ERP/WMS systems, inventory platforms, or logistics software is preferred.

Interested in this position?

Apply directly on the company website

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