Guided Digital Assistance Representative

5 hours, 57 minutes ago
Full-time
Junior
Customer and Technical Support
Outsourcing Staffing Advantage

Outsourcing Staffing Advantage

Outsourcing Staffing Advantage specializes in providing expert business process outsourcing services, focusing on delivering skilled workers for customer support and back office staffing solutions to enhance operational efficiency and precision.

IT Services

Description

  • Serve as a trusted digital assistant by completing everyday online tasks on behalf of customers.
  • Provide step-by-step guidance to customers who cannot use websites, apps, or online forms on their own.
  • Build customer confidence by patiently explaining processes to non-technical users.
  • Maintain professionalism, privacy, and discretion when handling sensitive personal or financial information.
  • Deliver customer support through voice/phone and written channels such as chat and email.
  • De-escalate conflicts and resolve customer issues with empathy and clarity.
  • Multitask efficiently while conversing with customers and completing digital tasks.
  • Support customers with low digital literacy and guide them through structured interactions.

Requirements

  • 2+ years of customer service, call center, or customer support experience.
  • Strong digital proficiency navigating websites, apps, online portals, and online forms.
  • Experience handling sensitive personal or financial information with privacy and discretion in a customer support setting.
  • Experience providing customer support through both voice/phone and written channels such as chat and/or email.
  • C1-level English proficiency.
  • Ability to provide a brief English voice note introduction.
  • Ability to work as an independent contractor.
  • Ability to provide details of work equipment, backup power setup, and internet connection/speed, including backups.
  • Preferred: Experience supporting customers with low digital literacy, such as elderly or digitally inexperienced users.
  • Preferred: Experience using a structured, step-by-step approach to customer interactions and purposeful call flow.
  • Hours: Sunday through Thursday, 5:00 PM to 1:00 AM EST.

Benefits

  • Opportunity to work on diverse and exciting projects.
  • Supportive and collaborative work environment.
  • Weekly payments.
  • Weekly performance-based incentives.
  • Growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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