Senior User Researcher

4 weeks, 2 days ago
Full-time
Senior
Design and User Experience
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Plan and conduct qualitative and quantitative research to understand users’ needs, behaviors, motivations, and goals.
  • Collaborate with product, engineering, design, and other internal teams to deliver actionable insights and research outputs.
  • Identify, prioritize, and execute high-impact research projects under tight deadlines.
  • Contribute research insights throughout the product development cycle, from discovery and exploration through launch and post-release.
  • Create research roadmaps and lead their execution.
  • Provide guidance to teammates and partners on research best practices.
  • Build and scale research enablement resources such as templates, guides, and workflows.
  • Support participant recruitment and management for internal subject matter experts and external customers.
  • Partner with Customer Success and Support to coordinate customer access and streamline research efforts.

Requirements

  • 7+ years of user research experience.
  • Experience integrating user research principles into product initiatives and UX design.
  • Strong understanding of qualitative and quantitative research methods and when to apply them during the product development cycle.
  • Proven experience working closely with Designers, Product Managers, and Engineers to prioritize research projects.
  • Excellent communication, presentation, and interpersonal skills with the ability to explain complex concepts clearly and persuasively across audiences and levels.
  • End-to-end experience with road mapping, study design, recruiting, moderation, analysis, reporting, communicating results, and executive presentations.
  • Demonstrated ability to influence outcomes by delivering actionable research insights.
  • Experience designing research for AI-driven products such as copilots, agents, or recommendation systems.
  • Ability to translate AI capabilities into user-facing implications and research questions.
  • Familiarity with human-AI interaction patterns, including assistive, autonomous, and human-in-the-loop models.
  • BS degree in design, human-computer interaction, or equivalent experience.
  • Preferred: post-graduate degree in a design-related discipline.
  • Preferred: experience in a SaaS organization.
  • Preferred: experience working in a fast-paced software development environment.
  • Preferred: strong analytical skills with the ability to identify actionable insights from large amounts of data.
  • Preferred: experience screening and recruiting appropriate participants with knowledge of user research recruitment best practices.
  • Preferred: experience using a mix of qualitative and quantitative methodologies.

Interested in this position?

Apply directly on the company website

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