Senior Applications Administrator

1 month, 2 weeks ago
Full-time
Senior
Database Administration
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Oversee the configuration, installation, and management of enterprise applications supporting business partners.
  • Upgrade software, maintain key workflows, and resolve issues for applications owned by the team.
  • Provide expert-level troubleshooting for complex application problems and resolve technical issues with minimal external support.
  • Help engineering teams set up API integrations and document system connections.
  • Identify opportunities to automate connected systems and reduce manual workflows.
  • Ensure applications and access keys comply with company security policies and coordinate with the security team on best practices.
  • Perform regular seat audits and deprovision users to prevent unnecessary application access.
  • Create and maintain documentation for applications, configurations, and workflows.
  • Develop reports on application health, historical performance, and roadmap opportunities.
  • Communicate with business partners during troubleshooting, resolution, and deployment, and consult on best use cases for systems.
  • Train and mentor junior team members and end users.
  • Work with vendors and partners during renewals, software evaluations, and tool consolidation efforts.

Requirements

  • Minimum of 5 years of experience as an Applications Administrator or in a similar role.
  • Extensive hands-on experience with billing platforms, pricing catalogues, and cash application systems.
  • Experience with Zuora Billing, Salesforce RCA and/or CPQ, and HighRadius.
  • Experience with SAP Billing and/or Zuora Revenue is a strong plus.
  • Familiarity with the quote-to-cash process, including invoicing, collections, and revenue recognition.
  • Proven ability to support, optimize, and troubleshoot complex software systems.
  • Strong knowledge of application workflows, identity management, and administrative user interfaces.
  • Familiarity with cloud technologies, authentication protocols, and integration processes.
  • Basic scripting knowledge in SQL, JavaScript, HTML, or Apex is a bonus but not required.
  • Excellent problem-solving and critical thinking skills.
  • Strong written and verbal communication skills for technical and non-technical stakeholders.
  • Ability to work under pressure and manage multiple priorities.
  • Leadership and mentoring ability to guide junior staff and promote best practices.

Benefits

  • Annual base salary range of $105,000 to $135,000.
  • Potential incentive compensation, bonus, and restricted stock units.
  • Flexible time off.
  • 401(k) retirement savings support.
  • Medical, dental, and vision coverage for full-time employees and dependents.
  • Parental leave program, including options for a paid night nurse and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

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