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Customer Advocacy Specialist

1 month, 3 weeks ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Content Marketing
Apply Now
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised
View All Jobs 11

Description

  • Design, launch, and manage incentivized customer advocacy programs using gifting, recognition, and exclusive experiences.
  • Produce and manage customer content such as case studies, video testimonials, blogs, podcasts, webinars, and speaking engagements.
  • Partner with customers to capture success stories and turn them into external marketing assets and internal sales enablement materials.
  • Build and maintain a centralized, searchable content repository for Sales, Marketing, and Customer Success teams.
  • Manage advocacy operations end to end, including intake, prioritization, approvals, fulfillment, and tracking.
  • Own and optimize the customer gifting strategy, including selecting, sourcing, and fulfilling gifts at key customer moments.
  • Match Sales and Customer Success teams with appropriate customer advocates for RFPs, references, and live deal support.
  • Track and report on program performance, including engagement, gifting ROI, content utilization, pipeline impact, and sales velocity.
  • Proactively recruit new advocates and address participation challenges to keep the program pipeline growing.

Requirements

  • 3+ years of agency experience in customer marketing or advocacy within a B2B technology environment.
  • Experience producing customer content such as case studies, video scripts, internal sales slides, and testimonials from concept through completion.
  • Exceptional written and verbal communication skills with strong attention to detail and storytelling ability.
  • Ability to build trusted relationships with customers and internal stakeholders while aligning advocacy efforts with business priorities.
  • Solid understanding of B2B marketing fundamentals and how customer stories drive trust, pipeline, and revenue.
  • Proven experience designing and running incentivized advocacy or loyalty programs, including gifting and recognition campaigns.
  • Customer-first mindset with a strong understanding of customer goals, pain points, and motivations to advocate.
  • Preferred experience with gifting platforms, reference management tools, and AI tools to streamline advocacy operations.
  • Open to remote work within the US or hybrid work from Seattle or Atlanta office locations.

Benefits

  • Annual base salary range of $81,000 to $95,000 USD.
  • Potential incentive compensation, bonus, and restricted stock units.
  • Flexible time off.
  • 401(k) retirement savings plan.
  • Generous medical, dental, and vision coverage for full-time employees and dependents.
  • Parental leave program with options for a paid night nurse and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.

Interested in this position?

Apply directly on the company website

Apply Now

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