Director of Managed Services

3 hours, 41 minutes ago
Full-time
Executive
Customer and Technical Support
Orion Global Solutions

Orion Global Solutions

Orion Global Solutions is a Cloud Advisory firm that drives customer success and growth through leadership and the effective deployment of cloud technology. With a focus on the Salesforce platform, they implement and support customized CRM solutions fo...

Professional Services
11-50
Founded 2015

Description

  • Lead and scale the managed services offering end to end, including delivery quality, client success, and revenue performance.
  • Work with executive leadership to define, package, and sell managed services offerings.
  • Define service tiers, engagement models, and delivery standards.
  • Manage team utilization, capacity planning, and revenue performance.
  • Hire, mentor, and develop a team of Solution Architects, Admins, and Business Analysts.
  • Foster a high-performance, accountable, and collaborative team culture.
  • Implement best practices across Agile delivery and managed services operations.
  • Act as a hands-on Solution Architect on key and complex accounts.
  • Lead requirements discussions and translate business needs into solution designs.
  • Oversee client success, including executive sponsorship, roadmap discussions, optimization efforts, and expansion opportunities.
  • Standardize intake, prioritization, and backlog management processes.
  • Oversee release management across sandboxes and production environments.
  • Collaborate across business, technical, QA, Sales, and leadership teams to support delivery and growth.
  • Stay current on Salesforce releases and ecosystem trends and introduce new offerings, accelerators, and reusable assets.

Requirements

  • 10+ years in Salesforce roles, with experience leading teams or delivery functions.
  • Proven experience in managed services, AMS, or multi-client delivery environments.
  • Strong understanding of utilization, margins, and delivery operations.
  • Hands-on experience as a Salesforce Solution Architect.
  • Strong background in end-to-end implementations and post-go-live support.
  • Experience with integrations and complex business processes.
  • Deep understanding of Salesforce capabilities and best practices.
  • Strong executive presence and stakeholder management skills.
  • Ability to manage multiple clients while maintaining high service quality.
  • Experience identifying growth opportunities within existing accounts.
  • Strong understanding of Agile and SDLC methodologies.
  • Excellent analytical, problem-solving, and communication skills.
  • Candidates must be eligible to travel to client sites in the United States and have the appropriate documentation to do so for Canadian applicants.

Benefits

  • Competitive health coverage, including medical, dental, and vision.
  • Generous paid time off.
  • Wellness programs and work-life flexibility.
  • Community involvement and volunteer opportunities.
  • Employee recognition and career development support.
  • A vibrant, supportive culture focused on learning and celebration.

Interested in this position?

Apply directly on the company website

Apply Now

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