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Senior DevOps Support Engineer - Customer Support

1 month ago
Australia
Full-time
Senior
DevOps Engineer
DevOps and Infrastructure
AWS Azure Bash CI/CD GCP Go Kubernetes Linux Ruby on Rails Terraform
Apply Now
Buildkite

Buildkite

Buildkite: Powerful CI/CD platform for fast, secure, and scalable pipelines on your own infrastructure, offering flexibility, security, and data-driven insights.

Commercial Services & Supplies
51-250
Founded 2014
$41M raised
View All Jobs 5

Description

  • Independently troubleshoot and resolve complex CI/CD, software, and infrastructure issues for enterprise customers.
  • Provide customer support through Slack, Zoom, email, Plain, and community forums.
  • Lead customer-facing retrospectives and planning sessions.
  • Design and implement proactive solutions that prevent recurring support issues.
  • Contribute to and maintain open-source tools, including Bash plugins and Golang utilities.
  • Publish documentation and proactive communications that improve the customer experience.
  • Represent customer feedback in internal product and process improvements.
  • Own and improve support workflows and team operations.
  • Share customer insights with Product and Engineering teams.
  • Mentor peers and foster an inclusive, supportive team environment.

Requirements

  • Strong coding or scripting experience with Bash, Ruby on Rails, or Golang.
  • Experience with CI/CD tools and platforms.
  • Working knowledge of Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
  • Ability to independently troubleshoot complex technical problems.
  • Customer-focused approach with empathy, patience, and strong problem-solving skills.
  • Ability to work autonomously and proactively identify improvements.
  • Excellent communication skills with technical and nontechnical audiences.
  • Availability to work remotely from the WA timezone, five days per week from 9:00 AM to 5:00 PM local time, including Saturday and Sunday.

Benefits

  • 20 days of paid annual leave plus 10 days of sick and carer’s leave.
  • Remote-work allowance for connectivity, equipment, and wellness needs.
  • Retirement and health coverage based on location.
  • 16 weeks of paid parental leave for primary carers and 6 weeks for secondary carers.
  • Confidential employee assistance program and mental health support.
  • Learning and development budget and time for conferences, courses, and coaching.
  • Ability to work from anywhere in the world for up to 6 weeks per year.

Interested in this position?

Apply directly on the company website

Apply Now

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