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Ed-Tech Technical Support Specialist

1 hour, 39 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Salesforce SAML
Apply Now
ClickView

ClickView

ClickView provides an all-in-one video learning platform that offers a wide range of high-quality, standards-aligned educational videos designed to enhance teaching and learning in schools.

Diversified Consumer Services
51-250
Founded 2003
View All Jobs 6

Description

  • Lead K–12 district partners through setup, configuration, and implementation of SSO platforms, including SAML integrations.
  • Serve as the primary technical onboarding contact for integrations with SSO, SAML, LMS, and district systems.
  • Collaborate with district technology teams and instructional leaders to align implementations with classroom and instructional technology needs.
  • Troubleshoot and resolve customer technical issues, escalating complex cases to global teams when needed.
  • Document customer interactions, actions, and next steps accurately in the case database.
  • Run daily live Zoom programs and provide technical support to customers.
  • Manage program registrations, attendance data, data entry, updates, and schedules.
  • Support landing pages and modify programs as required.
  • Provide technical support and SSO setup assistance for UK customers when needed.

Requirements

  • Experience onboarding and implementing SSO services such as Clever, ClassLink, or SAML.
  • Experience supporting SaaS products.
  • K–12 instructional technology experience and understanding of how digital tools are adopted by teachers, librarians, and district technology teams.
  • Experience working with Salesforce CRM.
  • Strong customer service, problem-solving, communication, and organizational skills.
  • Ability to follow established processes while using initiative to resolve technical issues.
  • Ability to work full time remotely or from the Charleston office.

Benefits

  • 20 days of paid annual leave, paid sick leave, and additional paid wellbeing and volunteering leave.
  • 401(k) match and platinum health insurance with 80% coverage, including vision and dental.
  • Flexible working arrangements, including remote work from another location for up to 100 calendar days per year.
  • 16 weeks of fully paid parental leave.
  • Learning and development budgets, LinkedIn Learning, and professional growth opportunities.
  • Employee assistance program, wellbeing apps, and mental health support.

Interested in this position?

Apply directly on the company website

Apply Now

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