Global Head of Customer Success Engineering

2 days, 15 hours ago
Full-time
Executive
Customer and Technical Support
OpenX

OpenX

OpenX is a global leader in digital and mobile advertising technology, fostering a fair and transparent value exchange between publishers and advertisers to maximize revenue across all screens.

Media
51-200
Founded 2007
$71M raised

Description

  • Lead the global Solutions Architects, Support Engineering, and Deal Operations teams, including hiring, coaching, and developing leaders.
  • Set technical priorities, ownership, goals, timelines, and success criteria across customer-facing technical initiatives.
  • Build proactive monitoring and alerting for integration health, traffic, and revenue performance.
  • Own incident response for revenue-impacting issues, including cross-functional coordination, partner communications, and post-mortems.
  • Drive automation and AI adoption for monitoring, troubleshooting, and operational efficiency.
  • Serve as the senior technical contact for publishers, DSPs, technology partners, and strategic partners on integrations, auction mechanics, and revenue performance.
  • Lead technical delivery for revenue-critical programs, including onboarding, CTV and podding, discrepancy investigations, and analytical system testing.
  • Act as the primary escalation and feedback channel between commercial teams, clients, Product, and Engineering for integration, data, and auction issues.
  • Identify exchange, reporting, data, signal-handling, and deal-enablement gaps and recommend resolution paths.
  • Support commercial negotiations with technical context and data, and represent OpenX at relevant industry events.

Requirements

  • 10+ years of programmatic advertising experience in a technical role at an SSP, DSP, ad server, or publisher.
  • Deep knowledge of OpenRTB, auction mechanics, supply paths, CTV, and pod bidding.
  • Ability to diagnose technical issues using bid-level data.
  • Experience leading global technical teams across multiple business lines, including hiring, coaching, and developing managers.
  • Demonstrated ability to prioritize work by revenue impact, risk, and effort.
  • Strong commercial mindset and understanding of how technical decisions affect business KPIs.
  • Experience collaborating effectively across teams, regions, and senior Commercial, Product, and Engineering stakeholders.
  • Ability to manage ambiguity and respectfully navigate disagreement with senior leaders.
  • Product mindset with experience translating recurring customer issues into prioritized product and engineering requests.
  • Practical fluency with AI and automation tools and sound judgment on their application.

Benefits

  • Base salary, bonus, equity, and benefits package.
  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Equity compensation.

Interested in this position?

Apply directly on the company website

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